Inside Sales Specialist

Overview

First Focus is Australia’s #1 Managed Service Provider (MSP)—and no, we’re not just saying that because we’re biased. Cloudtango.net has crowned us the best MSP in Australia for 8 years straight. With over 300 tech pros across Australia, New Zealand, and the Philippines, we’ve been growing steadily (and profitably) for 15+ years. We’re winning new clients, raising the bar, and having a blast doing it.

Now, we’re on the hunt for a rockstar Inside Sales Specialist based in the Philippines. If you’ve got multi-client experience in IT and a knack for closing deals, we want to talk. But let’s be real—why would someone as amazing as you consider First Focus?

Here’s why:

• We’re big on equal opportunity and fair treatment—no matter your role, location, or background. Grow your career in a culture that sees you.
• We know you deliver serious value, and we’ll back you with the tools and support to be awesome.
• We hire the best—best Service Desk, best tech leads, best managers, best teammates. You’ll be in good company.
• ️ We’re proudly transparent. No drama, no toxicity—just a safe space to speak up and be heard.

You’ve probably worked at an MSP, IT vendor, distributor, or services company. You’ve got killer communication skills and love chatting with clients to close deals. You’re hungry to win—at work and in life.

Your mission (should you choose to accept it):

• Build strong relationships with clients (yes, actual humans)
• Understand their environments and help them stay sharp with the right tools and services
• Spot opportunities to improve their setup—and sell solutions that make sense
• Team up with our Service Desk, field techs, engineers, and project crew to deliver what you sell
• Keep those customer satisfaction scores looking shiny

We look for smart, driven people with the right attitude. You don’t need to tick every box—but here’s what helps:

• Excellent communication skills
• Solid technical chops in Microsoft Azure, Office365, Active Directory, Group Policy, Networking
• Commercial smarts—can you spot an upgrade opportunity from a mile away?
• Experience working with Aussie clients (bonus points if you can decode their slang)
• ConnectWise experience (nice to have, not a dealbreaker)
• MSP, IT vendor, or distributor background (preferred)
• Willing to work hybrid from Ortigas, Pasig City or Alabang, Muntinlupa office
• Excellent communication skills (yes, we’re repeating this—it’s that important)

We don’t just talk culture—we live it. Here’s what you get:

• Hybrid work setup for Metro Manila residents (yes, you can wear pambahay during Zoom calls)
• 1 paid study day per month + exam fees covered + pay rise for certs (conditions apply, but still awesome)
• HMO from Day 1 + dental + 1 dependent covered (your spouse will thank you)
• Free access to Uprise: 1:1 coaching with qualified psychologists or counselor (future you may thank you)
• Dayshift, weekends off* + 25 paid leave days annually
• Referral bonus (₱20,000), MVP award (₱10,000), profit sharing*, loyalty bonuses*
• Social events, EOFY parties, Christmas shindigs—we know how to celebrate

We welcome neurodiverse candidates and encourage disclosure so we can tailor the experience to showcase your strengths. Ask for our Neurodiversity Statement—we’d love to support you.

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City
• 26th Floor, Axis Tower One, Filinvest Ave, Alabang, Muntinlupa

If you’re ready to join a team that’s smart, supportive, and just the right amount of quirky—apply now. We promise not to ghost you.

• Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.