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Medical Virtual Assistant - Virtual Assistant (Arizona Pediatric Clinic)

Posted 13 days ago

Job Type: Permanent. This is a remote position.

Virtual Rockstar is seeking a professional, detail-oriented, and highly organized Medical Virtual Assistant to provide full-time support to our client’s busy pediatric clinic. This remote role involves front-desk responsibilities, patient communication, and administrative tasks that are essential to delivering high-quality care. You’ll work closely with the office manager to ensure a seamless experience for patients and families.

About the client: A respected naturopathic pediatric clinic located in Scottsdale, Arizona, treating children from birth to 18 years of age using natural medicines and prevention. Mission: empower and educate parents so they feel confident in making long-term health decisions for their children.

Responsibilities

• Manage incoming calls and respond to patient inquiries via phone and email
• Handle new patient inquiries and assist in converting them into scheduled appointments
• Schedule and confirm appointments for established patients
• Send and verify completion of patient forms
• Maintain accurate patient records and ensure all documentation is complete
• Maintain the appointment calendar and waitlists
• Track new patient leads in Google Sheets
• Assist with appointment reminders and rescheduling
• Coordinate with on-site manager to ensure consistent and efficient communication
• Maintain patient privacy and uphold HIPAA standards
• Maintain thorough communication and pay close attention to detail

Tools & Platforms Used

• Charm EHR
• 8x8 (VOIP phone and fax system)
• Kajabi
• Google Workspace (Gmail, Drive, Calendar, Sheets)
• Jotform
• Kit

Requirements

• Previous experience in a medical administrative or virtual assistant role
• Familiarity with HIPAA compliance and patient confidentiality
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to handle multiple tasks simultaneously
• Professional demeanor and ability to work in a quiet, dedicated space free from distractions
• Tech-savvy with a willingness to learn new systems
• Empathetic, patient-focused, and collaborative
• Self-directed with a high level of attention to detail
• Must be available to work full-time during EST business hours

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families in the Philippines

Posted 9 days ago

Job Type: Permanent. This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant for a growing physical therapy practice in Arizona (MST). This is a full-time, long-term opportunity for someone experienced in insurance verification with added billing support (denials/appeals and longer payer calls). You’ll collaborate with the Director of Insurance and the billing team.

About Our Client: Three clinics in Arizona; culture focuses on patient experience, teamwork, and dependable follow-through.

Responsibilities

• Verify patient insurance coverage and benefits; coordinate authorizations
• Update EMR with eligibility/benefits data
• Support denials, appeals, and payer calls; assist with insurance follow-ups
• Provide backup for billing-related documentation
• Handle inbound/outbound insurance calls via 3CX VoIP
• Explain benefits clearly to patients when needed
• Maintain documentation of verification outcomes and follow-ups
• Use Google Sheets/Excel for tracking, reports, and reconciliations
• Enter data into Prompt EMR and Waystar

Tools & Platforms Used

• EMR: Prompt EMR, Waystar
• Google Workspace (Gmail/Chat/Meet), 3CX VoIP
• File Management: Google Drive, Google Sheets/Excel
• Scheduling: Prompt EMR

Requirements

• At least 1 year of medical admin support with U.S. insurance verification
• Familiarity with denials/appeals and payer follow-ups
• Strong verbal and written English; clear, empathetic phone presence
• Highly organized, dependable, and a team player
• Comfortable working U.S. business hours (MST) with a consistent weekly structure

Benefits

• Competitive salary
• Opportunities for professional development and growth
• Dynamic and supportive team environment
• Impactful work supporting families

Note: This is a remote position and privacy/PHI considerations apply.