
Home-Based Customer Support Specialist
1 week ago
We are seeking skilled professionals to handle inbound and outbound customer service initiatives for well-known clients. As a Remote Customer Service Representative, you will play a vital role in delivering exceptional service by handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services.
Responsibilities:
- Handle customer calls professionally and efficiently
- Resolve customer issues on the first call through effective problem-solving
- Research and retrieve information across systems to support customer needs
- Accurately document interactions and process claims
- Guide customers through options to find the best solutions
- Follow established protocols while using available resources
- Protect customer privacy and handle sensitive information appropriately
- Escalate complex issues to the appropriate team members
- Stay current with training, updates, and program knowledge
- Maintain consistent attendance and adhere to scheduling requirements
- Must be 18 years or older
- High school diploma or equivalent
- Previous customer service experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
The ideal candidate will have a strong passion for providing excellent customer service and a willingness to learn and grow.
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