Home-Based Customer Support Specialist

1 week ago


Barcelona, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Remote Customer Service Representative Opportunity

We are seeking skilled professionals to handle inbound and outbound customer service initiatives for well-known clients. As a Remote Customer Service Representative, you will play a vital role in delivering exceptional service by handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services.

Responsibilities:

  • Handle customer calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow established protocols while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements
Candidate Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous customer service experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

The ideal candidate will have a strong passion for providing excellent customer service and a willingness to learn and grow.



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