Work-at-Home Bilingual Spanish Call Center Agent

1 week ago

Barcelona, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Remote Bilingual Spanish Customer Service Representative

Bilingual Spanish customer service agents are required to handle inbound and outbound phone calls, emails, and chats.

About the Role

This is a fantastic opportunity to work from home and provide excellent customer service while handling various communications, resolving customer issues, and providing accurate information.

The ideal candidate will be fluent in Spanish and English, with strong written and verbal communication skills, and experience in voice, email, and chat support.

Responsibilities
  • Manage incoming and outgoing calls with professionalism and empathy.
  • Assist customers through phone, email, and live chat, ensuring timely and accurate responses.
  • Understand customer needs and resolve issues efficiently.
  • Research internal systems to locate missing information and collaborate with other departments as necessary.
  • Follow established scripts, policies, and procedures.
  • Utilize technology platforms to complete tasks and maintain accurate records.
  • Escalate unresolved concerns to supervisors when needed.
  • Ensure first-contact resolution through effective problem-solving.
  • Maintain confidentiality and adhere to data protection standards.
  • Stay current with training materials, system updates, and program changes.
  • Meet attendance and scheduling expectations.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
Benefits

We offer a competitive compensation package, including:

  • HMO Coverage plus dependent coverage
  • Dental coverage (in-house dental assistance)
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events
Working Conditions

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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