Manager-Customer Care Voice-Inbound

5 days ago


Cebu City, Philippines EXL Full time

Manager-Customer Care Voice-Inbound role at EXL

Overview

Operations Manager Alabang reporting to AVP. Span control of 80 FTEs, managing weekly and monthly business reviews, mentoring team members includes training and coaching. Review of account level data to analyze and execute action plans. Forecast planning to manage attrition, collaborating with the cross functional teams and building strong relationship with the client

Responsibilities
  • Operations Manager Alabang reporting to AVP.
  • Span control of 80 FTEs, managing weekly and monthly business reviews.
  • Mentoring team members including training and coaching.
  • Review of account level data to analyze and execute action plans.
  • Forecast planning to manage attrition, collaborating with cross functional teams and building strong relationships with the client.
Qualifications
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Business Consulting and Services

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