Expert Customer Care Representative

1 day ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000
Customer Experience Specialist

About HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. We leverage our extensive experience in developing customer care tailored to the immediate needs of high-growth companies.

We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home.

Main Job Purpose

We seek skilled and knowledgeable customer service experts with great communication skills. We want individuals who genuinely care about customers' experiences and are willing to partner with clients to help their business grow.

Responsibilities and Duties

As part of a close-knit, collaborative customer experience team, you will manage customer queries via various channels including inbound phones, live support, and email. You will provide accurate, concise information in a professional and personable manner while maintaining up-to-date knowledge of our product range. You will respond to customer inquiries through Live Chat, email, and phone calls, accurately document each customer interaction, and uphold the highest levels of integrity, service, and professionalism with every correspondence.

Key Skills and Qualifications

  • Excellent verbal and written communication
  • Positive, can-do attitude and approach
  • A professional and personable demeanor
  • Proficiency with Microsoft Office products (Word, Excel, PowerPoint, etc.)
  • Experience communicating with customers over Email, Webchat, and Phones
  • A person with high regard for integrity and diligence. Works efficiently with minimal supervision

Requirements:

  • Stable internet connection and a backup internet connection
  • Conducive working environment for work from home set up
  • Flexibility to support campaign launch

What to Expect:

  • Pure email - non-voice task or Blended (Email, Chat, and Voice)
  • Work From Home
  • Final interview with the clients
  • They will undergo 1 week training specific to the queue they will be supporting
  • Work with minimal supervision from QA Lead and CSM
  • Comfortable with direct client interactions
  • Open to work on opportunities and direct feedback from clients
  • 2 to 3 months project-based employment

Why Work for Us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. We uphold ethical standards and promote diversity and inclusion, fostering a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

  • Customer Care Representative

    1 week ago

    Mandaue City, Central Visayas, Philippines HTLand, Inc. Full time ₱800,000 - ₱1,200,000 per year

    The Customer Care Representative (Project-Based) directly reports to the Customer Care Supervisor. He/she is responsible in delivering exceptional service by addressing customer inquiries, resolving issues, and providing accurate information in a timely and professional manner.Key Responsibilities:Provides clients with detailed information on queries or...

  • Customer Relations Representative

    1 week ago

    Cebu City, Central Visayas, Philippines GB Vision Care Inc. Full time $40,000 - $60,000 per year

    About the role GB Vision Care Inc. is seeking a Customer Relations Representative (With Optical background) to join our team in Cebu City, Cebu. This full-time role is integral to providing excellent customer service and support to our growing client base. As a Customer Relations Representative, you will be the primary point of contact for our customers,...

  • Customer Care Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time $40,000 - $60,000 per year

    We are seeking a motivated Customer Care Representative detail oriented individual to join our team in a dynamic, fast-paced environment. In this role, you will be responsible for handling daily operational tasks, collaborating with cross-functional teams, and ensuring projects are delivered on time and to the highest standard. You will be expected to adapt...

  • Customer Care Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    Join to apply for the Customer Care Representative role at Talent Outsourcing Channel Solutions"Join us and enjoy these Perks and Benefits"Competitive salary packageGovernment Mandated BenefitsPerformance Bonuses and IncentivesExciting Allowances and moreCareer growthQualificationsAt least a high school graduate (old curriculum) or senior high school...

  • Customer Care Representatives

    1 week ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱200,000 - ₱300,000 per year

    Join the dynamic and growing team as a Customer Care Representatives. In this full-time role based in Cebu, Central Visayas, you will be an integral part of providing exceptional customer service to clients in the healthcare industry. Whether you're on the phone, through email, or via chat, you'll be the first point of contact for customers, offering timely...

  • Customer Care Representative

    1 week ago

    Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time A$40,000 - A$80,000 per year

    Customer Care Representative (E- Commerce)About the RoleWe have partnered with an Australian-based fashion brand known for beautifully crafted, packable sunhatsmade for travel and timeless elegance. Their commitment to exceptional customer service is as strong as their dedication to quality and design.As an E-Commerce Customer Care Representative, you'll be...

  • Patient Care Coordinator

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeRepresentative Full time ₱180,000 - ₱250,000

    Customer Service Representative JobThe role of Customer Service Representative involves interacting with patients and healthcare professionals to provide exceptional service. This is a demanding yet rewarding position that requires strong communication skills, empathy, and the ability to multitask.This job necessitates experience in customer-facing roles,...

  • Customer Care Services Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerCare Full time ₱150,000 - ₱250,000

    Job Title: Customer Care RepresentativeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be responsible for responding to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.Key...

  • Customer Service Representative

    1 week ago

    Mandaue City, Central Visayas, Philippines UNIBREW INDUSTRY TRADING Full time ₱13,026 - ₱170,000 per year

    UNIBREW INDUSTRY TRADING is hiring a Full time Customer Service Representative role in Mandaue City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningSaturday: Morning1 year of relevant work experience required for this...

  • Customer Care

    2 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer...