Assistant Manager-Customer Care Voice-Inbound

5 days ago

Cebu City, Philippines EXL Full time

Assistant Manager-Customer Care Voice-Inbound

Join to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXL

Overview

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor.

Responsibilities
  • Manage inbound and outbound calls, as well as other correspondence related to claims.
  • Uphold transaction quality within predefined parameters and control claim costs to minimize leakage.
  • Maintain accuracy in reserves and payments while managing the lifecycle of claims.
  • Adhere to company policies and procedures to ensure operational efficiency.
  • Emphasize customer satisfaction, build rapport, and facilitate effective communication for timely resolution of customer concerns.
  • Fulfill any other essential functions as directed by the supervisor.
  • Join the team in delivering excellence and maintaining high standards in claims management.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Business Consulting and Services

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