Remote Customer Success Specialist

4 weeks ago

Philippines That 1 Detailer Full time

Remote Customer Success Specialist (Philippines-Based | Night Shift) Who You Are (A-Players Only) 2+ years of Customer Success or Customer Service experience — You’ve supported clients, managed communication, and handled CRM workflows Strong English communication skills — Clear, confident, and empathetic over phone, chat, and email Tech‑savvy — Comfortable using tools like GoHighLevel (GHL), Fieldd (optional), Google Suite, and Notion CRM discipline — Log every interaction, manage follow‑ups, and stay organized Customer‑obsessed — Genuinely care about helping customers and stay with them until their issue is fully resolved Self‑motivated and coachable — Take initiative, accept feedback, and continuously improve Reliable setup — Stable internet (20 Mbps+), power backup, and professional home office Team‑first mentality — Collaborate smoothly and help teammates succeed ️ Technical Requirements Quiet, professional home workspace Reliable internet (20 Mbps minimum) with backup option Quality headset and webcam for calls and meetings Experience with GHL, Fieldd (optional), Google Suite, Notion, and CRM tools Schedule & Setup Remote — 100% work‑from‑home Shift — 3:00 AM to 11:00 AM PH Time (aligns with US business hours) Days Off — weekdays off Must be responsive during working hours Compensation & Growth ​$800 USD per month (base pay) Continuous training — Learn new tools, systems, and customer success strategies Supportive culture — Work with a driven, collaborative remote team What You’ll Do Provide outstanding support to customers via chat, email, and phone Own customer issues from start to finish — you don’t stop until the problem is solved and the customer is happy Maintain accurate CRM and Notion records of all communications Collaborate with internal teams to resolve customer issues efficiently Follow up with customers to ensure satisfaction and retention Contribute to process improvements and knowledge sharing

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