Customer Service Representative
2 weeks ago
Key Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries, requests, and complaints through live chat and email channels. Issue Resolution: Troubleshoot and resolve customer problems efficiently, which may involve providing product information, addressing billing concerns, or guiding them through technical fixes. Documentation and Administration: Accurately log and update all customer interactions, transactions, and resolutions within a Customer Relationship Management (CRM) system or other designated software. Escalation: Identify complex or unresolved issues and escalate them to the appropriate internal departments or supervisors for further investigation and resolution. Product Knowledge: Maintain an in-depth understanding of the company's products, services, and policies to provide accurate and up-to-date information. Performance Standards: Meet or exceed performance targets and Key Performance Indicators (KPIs) such as response time, customer satisfaction scores (CSAT), and chat volume goals. Team Collaboration: Work effectively with team members and other departments (e.g., logistics, sales, tech support) to ensure a seamless and unified customer experience.
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Customer Service Representative
2 weeks ago
Ortigas, Philippines Comrise Full time ₱288,000 per yearJob Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-OnsiteJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a...
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Customer Service Representative
3 days ago
Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full timeSUMMARY: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements,...
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Customer Service Representative
4 weeks ago
Ortigas Center, Philippines PH Global Jet Express Inc (J&T Express) Full timeSUMMARY: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements,...
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Customer Service
4 days ago
Ortigas, Philippines Connectbellsoft Full timeWe are looking for a Customer Service Representative who can deliver excellent service, handle customer inquiries, and provide efficient solutions with professionalism and empathy. If you’re someone with strong communication skills and a passion for helping people, this role is perfect for you!
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Fresh graduate
3 days ago
Ortigas, Philippines Sapient Global Services Full timeEasy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now! Responsibilities: • Handle customer inquiries, provide solutions, and resolve issues across various channels. • Offer...
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Customer Service
6 days ago
Ortigas Center, Philippines Connectbellsoft Full timeWe are looking for a Customer Service Representative who can deliver excellent service, handle customer inquiries, and provide efficient solutions with professionalism and empathy. If you’re someone with strong communication skills and a passion for helping people, this role is perfect for you!
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Fresh graduate
4 weeks ago
Ortigas Center, Philippines Sapient Global Services Full timeEasy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now! Responsibilities: • Handle customer inquiries, provide solutions, and resolve issues across various channels. • Offer...
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Customer Service Representative
1 week ago
Ortigas, Philippines Valor Full time ₱360,000 per yearTHIS IS WORK ONSITE (ORTIGAS)APPLICATION CAN BE PROCESSED VIA VIRTUAL RECRUITMENTWhat is your mission?Provide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any...
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Customer Service Representative
2 weeks ago
Ortigas, Philippines NAIS CORP Full timeMain Duties and Responsibilities: - Effectively manage large amounts of incoming calls - Attend to customer’s inquiries through Live Chat Portal and Support Inbox - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid, and complete...
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Ortigas, Philippines Orchid Cybertech Services, Inc. Tech Mahindra Full time ₱240,000 - ₱300,000 per yearTwo of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile...
