Customer Experience Accounting Specialist

Overview Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. Responsibilities Responding to customer queries in a timely and accurate way, via email, chat or phone. Providing step by step technical help, both written and verbal, with great attention to details. Diagnosing customer issues, solving problems and helping with queries about their account. Managing a ticket queue based on priority and SLA protocols. Share and contribute to the knowledge base. Working closely with our developers and technical teams to ensure customer satisfaction. Requirements Native English/Near-native speaker (or mother-tongue) Accounting/Finance-related degree or equivalent experience - a must Tech-savvy - strong computer skills - a must. Analytical thinking and great attention to detail Strong verbal and written communication skills Ability to adapt to a fast-pacing, changing environment Customer orientation and the ability to go the extra mile to engage customers Empathetic, helpful, and positive attitude Experience working with financial tools Needs to have Accounting background - educational Willing to work in shifting schedules and working at night Experience in the FinTech industry - a plus Experience using technical tools - a plus Why You’ll Love Working With Us in Cebu Welcome to our Cebu team Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Be part of our vibrant onsite team, with full-time office life and daily buzz Benefits and Perks Health & Wellness, Covered HMO with Life Insurance – Your health is our top priority. Dental Plan – For you and one lucky dependent. Wellness Programs – Stay sharp, stay healthy, stay balanced. Grow, Glow, and Go Big Performance Bonuses & Incentives – Recognizing results, rewarding impact. Referral Program – Bring in awesome people and earn rewards Professional Development – Learn, lead, and level up your career. Time Off & Time to Celebrate 24 Paid Leaves – Recharge, explore, or just Netflix and nap. Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji Team Events – We work hard and party harder Office Perks That Make You Smile Weekly Waffles, Ice Cream, & Games – Yes, really. Unlimited Coffee – Your caffeine needs, fully supported. Fun Workspaces – Collaboration, comfort, and good vibes only. Work Setup ONSITE Join us and discover how work can be both exciting and rewarding Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. #J-18808-Ljbffr