Customer Experience Specialist

2 weeks ago


Philippines Virtual Staff 365 Full time ₱250,000 - ₱500,000 per year

Our client is an Australian logistics-tech company committed to improving delivery solutions through innovation and human-first customer service.

They are now expanding their Customer Support team and are looking for Customer Experience Specialists who are proactive, articulate, and passionate about helping people.

Job Responsibilities:

  • Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)
  • Deliver professional, friendly, and helpful support at all times
  • Proactively call potential store and SMB partners to introduce the client's services
  • Escalate recurring issues and suggest improvements to internal workflows
  • Collaborate with team members to continuously improve the customer experience
  • (For senior roles) Assist with high-level operational tasks and data analysis
Requirements
  • 2+ years in customer support, call centres, or account servicing
  • Strong written and verbal English (neutral accent preferred)
  • Comfortable making outbound calls and speaking to clients
  • Experience in Zendesk or similar CRM/ticketing tools
  • Analytical, organised, and self-driven personality
  • Background in eCommerce, logistics, or startup/BPO companies (preferred)
Benefits
  • ​Permanent work-from-home set-up
  • Dayshift (Australian business hours)
  • Full Time
  • HMO
  • Annual leave
  • Christmas Bonus equivalent to 1 month's wage (pro-rata)


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