Training - Manager (Healthcare)

Training - Manager (Healthcare) page is loaded## Training - Manager (Healthcare)locations: Bonifaciotime type: Full timeposted on: Posted 2 Days Agojob requisition id: R ## **Company Overview**Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love todayPosition Purpose: The Manager - Training primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client. Job Requirements:* The business and for external clients, ensuring strong relationships and effective issue resolution.* Collaborative Learning Implementation: Partnering with cross-functional teams (e.g., Quality, Operations, HR) to implement effective learning interventions.* Process Adherence & Improvement: Ensuring strict compliance with all internal and external training processes and SOPs, while also identifying and resolving process inefficiencies to build robust controls and drive productivity improvements.* Change Management: Bridging the gap between new organizational directions and employee readiness by equipping staff with the skills and confidence to adapt and thrive in new environments.* Learning & Development Strategy: Conducting thorough training needs analyses, then designing, developing, and implementing comprehensive learning strategies and programs.* Training Effectiveness & Evaluation: Regularly evaluating the impact and effectiveness of training programs using established frameworks like Kirkpatrick's Levels of Evaluation.* Talent Development & Engagement: Leading direct reports through regular coaching, performance reviews, and planning leadership training to foster sustained development and maintain high employee engagement.Qualifications: • A minimum 3-5 years instructing in an adult learning environment preferably in the call center, customer service or related industry • Undergraduate degree in Human Capital Development, Instructional Design, English or a related discipline • Excellent oral and written communication skills at all levels of the organization • Demonstrated presentation and facilitation skills • Proficiency in Microsoft Office applications including PowerPoint, Excel and Word • Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills • Ability to speak in front of medium to large sized groups of people • Schedule Flexibility • Team Player • Dependability regarding completion of assignments and attendanceIf you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness Learn more at .
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