Healthcare Documentation Representative

2 days ago

Fort Bonifacio, National Capital Region, Philippines Systemantech Full time ₱300,000 per year

About the Role

We are looking for a Professional Services Representative who will provide outstanding customer service support to existing clients in the healthcare and diagnostics industry.

This role focuses on assisting patients, healthcare providers, and facilities in completing required documentation and ensuring compliance with program and regulatory requirements.

Key Responsibilities

  • Handle inbound and outbound calls to assist customers and healthcare professionals with service inquiries and documentation needs.
  • Guide customers through the process of completing medical forms, prescriptions, PCP referrals, and medical record requests to ensure all requirements are properly met.
  • Coordinate with clinics, physicians, and healthcare facilities to obtain and verify necessary documents.
  • Prepare and maintain reports and records such as patient rosters, encounter summaries, and pipeline updates.
  • Use Salesforce CRM and internal databases to capture, track, and maintain accurate customer and patient information.
  • Resolve service issues and inquiries promptly, ensuring quality service delivery and customer satisfaction.
  • Adhere to HIPAA, data privacy, and company security policies at all times.
  • Maintain professionalism, accuracy, and accountability in all interactions.

Qualifications (Non-Negotiable)

  • Bachelor's or Associate Degree (required)
  • Strong English communication skills – both verbal and written
  • Minimum 3 years of Customer Service experience, preferably in a healthcare, insurance, or clinical support environment
  • Strong computer literacy – must be confident using multiple systems, databases, and CRM tools (Salesforce experience preferred)
  • Excellent organizational skills and ability to manage time effectively
  • Detail-oriented and compliant with strict data privacy and documentation standards
  • Goal-driven, professional, and reliable with a strong sense of accountability

Why Join Us

  • Be part of a global healthcare service team that supports programs improving patient health and quality of life.
  • Enjoy career development opportunities in a professional and structured work environment.
  • Get access to free medical coverage, educational support programs, and employee wellness benefits.

Job Types: Full-time, Fixed term

Contract length: 6-12 months

Pay: From Php25,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Paid training

Ability to commute/relocate:

  • Bonifacio Global City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Open for shifting schedule?

Education:

  • Senior High School (Preferred)

Experience:

  • Customer Service: 2 years (Required)
  • healthcare, insurance, or clinical support environment: 1 year (Required)

Work Location: In person

  • Customer Service Representative

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines Top Source Executive Search Inc. Full time ₱3,000,000 - ₱5,500,000 per year

    Work Setup:Full timeNight shiftOn site in BGCWe are seeking a detail-oriented and experienced Customer Service Representative for a Healthcare account to join our team as a Payor Enrollment Specialist. The ideal candidate will be responsible for the timely and accurate completion of enrollment tasks, demonstrating a strong commitment to quality, efficiency,...

  • Call Center Representative

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱300,000 - ₱360,000 per year

    We're looking for a Call Center Representative who is passionate about delivering excellent customer experiences through clear communication, empathy, and professionalism. If you have a knack for solving problems and thrive in a fast-paced environment, we'd love to have you on our teamKEY RESPONSIBILITIESProvide exceptional customer service via voice...

  • Sale Associate

    5 days ago

    Fort Bonifacio, National Capital Region, Philippines Wellnostics Inc. Full time ₱252,000 per year

    Company: Next Health DiagnosticsLocation: BGC, Taguig City (Ground Floor, The Spa, B8, 9th Ave, Taguig, Metro Manila)About Us:At Next Health Diagnostics, we believe in the power of proactive healthcare – a paradigm shift from reactive medicine to a future where individuals are empowered with knowledge and tools to take charge of their well-being. Our...

  • District Manager

    2 days ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱1,500,000 - ₱2,500,000 per year

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Product Costing Accountant

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱400,000 - ₱1,200,000 per year

    Job Id291899Bonifacio Global City, Metro Manila, PhilippinesJob TypeFull-timeWork Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics....

  • Customer Support Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱300,000 - ₱360,000 per year

    Key Responsibilities:Handle customer inquiries via phone (voice support) and assist in resolving issues in a timely and professional manner.Provide accurate product or service information to customers.Maintain a positive and friendly attitude in all customer interactions.Document and track customer interactions and issues in the system.Collaborate with other...

  • I2C Bank Processing

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱900,000 - ₱1,200,000 per year

    Job Id291787Bonifacio Global City, Metro Manila, PhilippinesJob TypeFull-timeWork Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics....

  • Fixed Assets Specialist

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱1,200,000 - ₱2,400,000 per year

    Job Id291818Bonifacio Global City, Metro Manila, PhilippinesJob TypeFull-timeWork Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics....

  • Outbound Sales Associate

    7 days ago

    Fort Bonifacio, National Capital Region, Philippines Novateur Coffee Concepts Inc. Full time ₱240,000 - ₱300,000 per year

    Responsible for generating sales over the telephone and assisting in accreditation of new accounts. The sales support associate contacts businesses and private individuals and reads from a predetermined script to solicit sales. The Telesales Representative's responsibilities include contacting existing customers, reading from a prescribed script, focusing on...

  • Creative Designer

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱900,000 - ₱1,200,000 per year

    Job Id290630Bonifacio Global City, Metro Manila, PhilippinesJob TypeFull-timeWork Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics....