
IT Account Manager|Banking
3 days ago
Qualifications
Must Have:
- Bachelor's Degree in Computer Science, Information Technology, or a related technical field.
- At least 3 years of experience as an Account Manager, focusing on IT projects and system enhancements.
- Minimum 3 years of client-facing experience, managing relationships and ensuring successful IT solution delivery.
- Excellent communication skills, with the ability to simplify and present complex technical information to non-technical stakeholders.
- Proven experience in Project Management, with strong knowledge of both Waterfall and Agile delivery methodologies.
- Demonstrated success in IT project delivery, having managed or led projects as a Delivery Manager or Project Manager.
- Contract management experience, including handling Statements of Work (SOW), Master Agreements (MA), and MITA documents.
- Strong presentation and stakeholder engagement skills across multiple levels of the organization.
Good to Have:
- Experience working in the banking or financial services industry.
- Relevant certifications such as PMP, Scrum Master, or ITIL are an advantage.
Key Responsibilities
1. Strategic Alignment
- Ensure IT strategies and project plans align with overall business objectives and support the organization's goals.
- Act as the bridge between business needs and technical solutions, ensuring clear alignment throughout the project lifecycle.
2. Client Relationship Management
- Manage ongoing relationships with business units and clients through regular meetings and progress reviews.
- Monitor and communicate the status of priority projects and BAU requests, ensuring transparency and satisfaction.
3. End-to-End Delivery Management
- Take ownership of the initiation and delivery of IT projects and system enhancements.
- Work collaboratively with cross-functional teams to ensure on-time and high-quality delivery.
4. Resource and Budget Coordination
- Coordinate with business units on budget reviews and resource allocation for ongoing and upcoming initiatives.
- Negotiate timelines and priorities with stakeholders to balance delivery commitments and available resources.
5. System Enhancement Evaluation
- Assess and evaluate BAU system enhancement requests, ensuring that business requirements are clearly defined, feasible, and effectively addressed.
6. Business Case and Requirements Development
- Partner with business units to prepare business cases, high-level requirements, and project documentation to support solution design and implementation.
7. Cross-Functional Collaboration
- Promote collaboration and teamwork across departments and stakeholders.
- Ensure consistent, transparent communication throughout the project lifecycle to support efficient project execution and stakeholder satisfaction.
Job Type: Full-time
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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