Card Operations Team Lead
3 weeks ago
Card Operations Team Lead
Job Description
- Manage the card operations activities covering Cards Fulfillment, Inventory, Billing Processing, Fee Exceptions Handling, Reporting, etc.
- Develop and enforce sound Standard Operating Procedures with minimal process gaps whilst mitigating operational risk.
- Review Card Ops processes and ensure adherence to service level agreements and established procedures
- Coordination with Strategy & Innovation team on card programs
- Coordinate with vendors on technical and cost considerations
- Forecast and manage inventory levels
- Establish and maintain strong relationships with card fulfillment partners
- Create, implement, and monitor a robust risk and control framework
- Manage operational risk in all levels of payment operations
- Ensure compliance with both internal policies and procedures, and external regulations such as BSP issuances and other applicable laws.
- Observe compliance with the approved Service Level Agreements (SLA)
- Lead the Card Ops team effectively, ensuring that team remains to be high-performing
- Contribute and track team\'s performance and ensure that team performance metrics are met
- Support the Bank\'s projects and initiatives i.e. Participate in the UAT of new systems and system enhancements/changes.
- Propose process improvements with the goal of achieving operational efficiency
- Promote learning and development by attending and participating in Bank trainings and seminars
- Perform adhoc and/or other assigned duties
Requirements
- At least 2-3 years of Card Fulfilment Operations Experience
- At least 2-3 years of Debit and Credit Card Dispute and Chargeback Management Experience
- Bachelor\'s degree in a related field is a plus
- Must have good time management skills to handle BAU and strategic projects
- Strong analytical and problem solving skills
Location: Pasig City, National Capital Region
Salary: ₱ - ₱
Employer: Y Optimum Solutions Pte Ltd
Posted 1 day ago
Specialist, Financial ServicesLocation: Manila, Philippines
Overview
An exciting opportunity is open for a Specialist, Financial Services based in Manila. This role will support operations and customer support for a Cash Loan product scheduled for launch in Q4 2025.
Responsibilities
- Operations Management: Oversee end-to-end workflows for the Cash Loan product, ensuring efficiency, compliance, and accuracy in loan processing and disbursement.
- Customer Support: Act as primary contact for customer inquiries, complaints, and feedback, ensuring timely resolutions.
- Stakeholder Collaboration: Work with Product, Tech, Risk, Compliance, and Customer Experience teams to streamline processes and support training.
- Continuous Improvement: Identify opportunities for process optimization and automation; stay updated on market trends.
Qualifications
- 2–3 years of experience in Operations, Customer Support, or related roles (preferably in financial services or technology)
- Experience handling loan/credit products is an advantage
- Strong analytical, problem-solving, and communication skills
- Proficiency in CRM tools, MS Office, and operational systems
- Bachelor\'s degree in Business, Finance, or related field
- Familiarity with Philippine financial regulations and compliance standards
- Ability to work independently and collaboratively in a fast-paced environment
Location: Manila, Philippines
Employment Type: Backfill/Repurpose
This role offers the chance to contribute to the launch of an innovative financial product while gaining experience in operations, customer support, and stakeholder management.
Salary: ₱20000 - ₱26000
Employer: Y Stark Asia Solutions Inc.
Posted 1 day ago
Financial Services RepresentativeLocation: Cebu City
Overview
Join a team where your skills make a real impact. As a Financial Services Representative, you will guide customers through financial concerns with accurate solutions and professional support.
Qualifications
- College graduate, or at least 2 years in college with proof
- Minimum 1 year BPO experience in a Financial Account, or 2 years international BPO experience (Voice)
- Excellent English communication skills
Benefits
- Salary range: ₱20,000 – ₱26,000
- 10% Night Differential
- HMO coverage
- Fixed weekends off
- Additional perks and growth opportunities
Location: Cebu City
Posted 1 day ago
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