Card Operations Team Lead

Card Operations Team Lead

Job Description

• Manage the card operations activities covering Cards Fulfillment, Inventory, Billing Processing, Fee Exceptions Handling, Reporting, etc.
• Develop and enforce sound Standard Operating Procedures with minimal process gaps whilst mitigating operational risk.
• Review Card Ops processes and ensure adherence to service level agreements and established procedures
• Coordination with Strategy & Innovation team on card programs
• Coordinate with vendors on technical and cost considerations
• Forecast and manage inventory levels
• Establish and maintain strong relationships with card fulfillment partners
• Create, implement, and monitor a robust risk and control framework
• Manage operational risk in all levels of payment operations
• Ensure compliance with both internal policies and procedures, and external regulations such as BSP issuances and other applicable laws.
• Observe compliance with the approved Service Level Agreements (SLA)
• Lead the Card Ops team effectively, ensuring that team remains to be high-performing
• Contribute and track team\'s performance and ensure that team performance metrics are met
• Support the Bank\'s projects and initiatives i.e. Participate in the UAT of new systems and system enhancements/changes.
• Propose process improvements with the goal of achieving operational efficiency
• Promote learning and development by attending and participating in Bank trainings and seminars
• Perform adhoc and/or other assigned duties

Requirements

• At least 2-3 years of Card Fulfilment Operations Experience
• At least 2-3 years of Debit and Credit Card Dispute and Chargeback Management Experience
• Bachelor\'s degree in a related field is a plus
• Must have good time management skills to handle BAU and strategic projects
• Strong analytical and problem solving skills

Location: Pasig City, National Capital Region

Salary: ₱ - ₱

Employer: Y Optimum Solutions Pte Ltd

Posted 1 day ago

Location: Manila, Philippines

Overview

An exciting opportunity is open for a Specialist, Financial Services based in Manila. This role will support operations and customer support for a Cash Loan product scheduled for launch in Q4 2025.

Responsibilities

• Operations Management: Oversee end-to-end workflows for the Cash Loan product, ensuring efficiency, compliance, and accuracy in loan processing and disbursement.
• Customer Support: Act as primary contact for customer inquiries, complaints, and feedback, ensuring timely resolutions.
• Stakeholder Collaboration: Work with Product, Tech, Risk, Compliance, and Customer Experience teams to streamline processes and support training.
• Continuous Improvement: Identify opportunities for process optimization and automation; stay updated on market trends.

Qualifications

• 2–3 years of experience in Operations, Customer Support, or related roles (preferably in financial services or technology)
• Experience handling loan/credit products is an advantage
• Strong analytical, problem-solving, and communication skills
• Proficiency in CRM tools, MS Office, and operational systems
• Bachelor\'s degree in Business, Finance, or related field
• Familiarity with Philippine financial regulations and compliance standards
• Ability to work independently and collaboratively in a fast-paced environment

Location: Manila, Philippines

Employment Type: Backfill/Repurpose

This role offers the chance to contribute to the launch of an innovative financial product while gaining experience in operations, customer support, and stakeholder management.

Salary: ₱20000 - ₱26000

Employer: Y Stark Asia Solutions Inc.

Posted 1 day ago

Location: Cebu City

Overview

Join a team where your skills make a real impact. As a Financial Services Representative, you will guide customers through financial concerns with accurate solutions and professional support.

Qualifications

• College graduate, or at least 2 years in college with proof
• Minimum 1 year BPO experience in a Financial Account, or 2 years international BPO experience (Voice)
• Excellent English communication skills

Benefits

• Salary range: ₱20,000 – ₱26,000
• 10% Night Differential
• HMO coverage
• Fixed weekends off
• Additional perks and growth opportunities

Location: Cebu City

Posted 1 day ago