Operations Manager for Global Card Operations

JOB DESCRIPTION

Join JPMorgan Chase as a Vice President in Global Card Operations and make a real impact on our customers. Use your leadership skills to drive performance and innovation in a dynamic environment. At Chase, you'll thrive in a creative setting where each day brings new challenges and opportunities.

As a Vice President/Operations Manager for Global Card Operations in Manila, you will lead our Operations team, manage day-to-day operations, and ensure business objectives are consistently achieved. You will partner closely with various stakeholders to lead local strategies for sustainable performance, improve enterprise-wide processes, and meet business objectives.

Job Responsibilities:

• Manage and oversee operations that span businesses and products, including business planning, strategy, structure, budget, and resource allocation.
• Create a positive work environment that supports excellent customer service and achieves shared business goals.
• Direct overall team activities and monitor progress.
• Develop and implement operational plans, actions, and programs in support of long-term business objectives within budget.
• Operate in a highly regulated environment, ensuring appropriate policies, procedures, and controls are in place to control risk and exceed customer expectations.

Required Qualifications, Capabilities, and Skills:

• Strong leadership skills with the ability to manage complex operational functions for world-class performance.
• Proficiency in setting strategic direction and executing plans effectively.
• Ability to deliver business results and drive continuous improvement.
• Skills in implementing positive change across multiple functional groups and developing innovative solutions.

Preferred Qualifications, Capabilities, and Skills:

• Skills in global operations management.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Adaptability to a fast-paced and changing environment.

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard.You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource (HR) Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you're unsure about your eligibility for an internal application.

Make sure your profile is updated in the new > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.