Credit Card Customer Support Specialist

2 days ago


Manila, National Capital Region, Philippines Extend Your Team Full time ₱1,200,000 - ₱2,400,000 per year
About the job

ABOUT EXTEND YOUR TEAM

Being driven, passionate, and genuine is what connects us. If this describes you, then it's time for you to join us

At Extend Your Team, you'll find a place where you can nurture your talent and learn new ones as you go. You'll get the chance to connect with other like-minded professionals and be able to work with a fantastic team that is committed to their work, have a sense of purpose, and can handle adversity with humour and grace.

What makes us Different

  • Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.
  • Unlimited Online Training - You can access different online courses such as Digital Marketing, Six Sigma, Programming, and more
  • No Ghosting - We do not 'ghost' you and not pay.
  • Monthly Support - We will check in with you regularly to make sure you are successful.
  • Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.

Responsibilities

  • Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
  • Documenting & logging issues (as well as customer compliments & complaints)
  • Working with customers to help them go through our application flow when required
  • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualifications

  • At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks
  • Experienced in customer-facing roles in a loan or mortgage account
  • Superb communication, collaboration, and problem-solving skills.
  • Proficiency, speed, and accuracy in written communication.
  • Fluency, clarity, and good diction in English
  • Great organizational skills & time management abilities
  • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
  • Detail-Oriented - we're a financial services company so being correct about the details matter
  • Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services
  • Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between


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