Fraud Operations Team Lead

4 days ago

Manila, National Capital Region, Philippines Monee Full time ₱1,200,000 - ₱2,400,000 per year

Job Description

  • Lead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts.
  • Lead a team of agents responsible for performing in-depth investigation on suspicious activities/accounts/cards.
  • Prepare Fraud Investigation Reports.
  • Liaise with victims of fraud, law enforcement agencies, and court officials when a civil or criminal case is filed and testify on fraud cases in civil or criminal proceedings on behalf of the bank.
  • Perform complex and deep dive analysis of dispute and other fraud related cases.
  • Take on ad hoc projects or assignments related to Fraud Operations.

Requirements

  • Bachelor's Degree / 4-Year Course Graduate
  • At least 3-6 years of work experience in Fraud Investigations or Dispute and Chargeback
  • At least 2 -4 years of work experience supervising or managing junior team members
  • Preferably has experience in Fraud Management for Digital Banking or Internet Banking and Cards Disputes and Chargeback
  • Must have good time management skills to handle BAU and strategic projects

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