Team Lead

Overview Global, culturally diverse, inclusive, and innovative - AMS is a world leader in talent outsourcing and consulting with a track record in RPO and talent acquisition solutions. We are committed to belonging, with a passion for talent. Join AMS and make a difference. Website: The Role Do you thrive on supporting teams and ensuring seamless HR operations? We would love to hear from you The Team Leader will provide line management and leadership for the People Operations team, ensuring the team meets targets, SLAs and KPIs. The Team Leader will drive delivery, operational excellence, and a high-quality employee and stakeholder experience. As a key member of our People Operations function, you will play a crucial role in enhancing employee experiences, optimising HR processes, and driving our organisational values. Key Accountabilities What you’ll be doing: Leadership Team objective setting, performance management, development and succession planning Drive team morale, productivity, and discipline Work effectively and collaboratively with other team members Support on team-wide projects to develop technical and professional skills Operational Excellence Manage workload of the team to successfully achieve all required SLAs Analyse performance drivers including improvements to standard processes and methodologies, sharing of best practice Carry out analysis on reports to ensure that services are delivered on time and accurately and in line with all compliance requirements Ensure team achieves required data accuracy Build and maintain strong working relationships with internal and external customers Subject matter expert in supporting escalated HR queries from allocated countries/regions Consider ways to continually develop and improve the processes and procedures and work in conjunction with the team to implement any changes introduced Work effectively and collaboratively with other team members to learn from their experiences and knowledge. Support on team wide projects to develop technical and professional skills. Compliance Ensure compliance across the team through adherence to ISO processes, identifying and raising any risks Maintain Workday records demonstrating respect for the integrity of all data Skills & Experience You’ll need to demonstrate: Experience reviewing risks and opportunities in client’s demands, new solutions, process changes Able to make timely decisions regarding processing and communication to ensure relevant internal parties receive support when required Able to give constructive feedback, lead productive team meetings and one to ones Strong English business communication skills, both written and oral, with the ability to communicate in a clear and concise manner Working knowledge of Microsoft packages; Outlook, Word, Excel Willingness to work in the night shift schedule Other Why AMS? At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way. We offer Full training and support High value and challenging work A vibrant, diverse, and collaborative culture A competitive reward and benefits package* The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies *Details may vary slightly depending on your location, local labour law, etc. Our culture of inclusion and belonging We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require accommodations or have accessibility needs, please contact or a member of our Talent Acquisition team. Hit the Apply now button to get your journey started Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries: Human Resources Services Locations: Manila, Makati, Taguig, Pasig, Quezon City, Philippines Referrals increase your chances of interviewing at AMS by 2x #J-18808-Ljbffr