
Card Operations Team Lead
4 days ago
Job Description
- Manage the card operations activities covering Cards Fulfillment, Inventory, Billing Processing, Fee Exceptions Handling, Reporting, etc.
- Develop and enforce sound Standard Operating Procedures with minimal process gaps whilst mitigating operational risk.
- Review Card Ops processes and ensure adherence to service level agreements and established procedures
- Coordination with Strategy & Innovation team on card programs
- Coordinate with vendors on technical and cost considerations
- Forecast and manage inventory levels
- Establish and maintain strong relationships with card fulfillment partners
- Create, implement, and monitor a robust risk and control framework
- Manage operational risk in all levels of payment operations
- Ensure compliance with both internal policies and procedures, and external regulations such as BSP issuances and other applicable laws.
- Observe compliance with the approved Service Level Agreements (SLA)
- Lead the Card Ops team effectively, ensuring that team remains to be high-performing
- Contribute and track team's performance and ensure that team performance metrics are met
- Support the Bank's projects and initiatives i.e. Participate in the UAT of new systems and system enhancements/changes.
- Propose process improvements with the goal of achieving operational efficiency
- Promote learning and development by attending and participating in Bank trainings and seminars
- Perform adhoc and/or other assigned duties
Requirements
- At least 1 -2 year of work experience supervising or managing junior team members
- At least 2-3 years of Card Fulfilment Operations Experience
- At least 2-3 years of Debit and Credit Card Dispute and Chargeback Management Experience
- Bachelor's degree in a related field is a plus
- Must have good time management skills to handle BAU and strategic projects
- Strong analytical and problem solving skills
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