Card Operations Team Lead

1 day ago

Manila, National Capital Region, Philippines Monee Full time ₱900,000 - ₱1,200,000 per year

Job Description

  • Manage the card operations activities covering Cards Fulfillment, Inventory, Billing Processing, Fee Exceptions Handling, Reporting, etc.
  • Develop and enforce sound Standard Operating Procedures with minimal process gaps whilst mitigating operational risk.
  • Review Card Ops processes and ensure adherence to service level agreements and established procedures
  • Coordination with Strategy & Innovation team on card programs
  • Coordinate with vendors on technical and cost considerations
  • Forecast and manage inventory levels
  • Establish and maintain strong relationships with card fulfillment partners
  • Create, implement, and monitor a robust risk and control framework
  • Manage operational risk in all levels of payment operations
  • Ensure compliance with both internal policies and procedures, and external regulations such as BSP issuances and other applicable laws.
  • Observe compliance with the approved Service Level Agreements (SLA)
  • Lead the Card Ops team effectively, ensuring that team remains to be high-performing
  • Contribute and track team's performance and ensure that team performance metrics are met
  • Support the Bank's projects and initiatives i.e. Participate in the UAT of new systems and system enhancements/changes.
  • Propose process improvements with the goal of achieving operational efficiency
  • Promote learning and development by attending and participating in Bank trainings and seminars
  • Perform adhoc and/or other assigned duties

Requirements

  • At least 1 -2 year of work experience supervising or managing junior team members
  • At least 2-3 years of Card Fulfilment Operations Experience
  • At least 2-3 years of Debit and Credit Card Dispute and Chargeback Management Experience
  • Bachelor's degree in a related field is a plus
  • Must have good time management skills to handle BAU and strategic projects
  • Strong analytical and problem solving skills

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