AI Operations Team Lead

3 weeks ago

Metro Manila Philippines Snappr Inc. Full time

Overview

At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out.

Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories.

About the role: As an Operations Team Lead , you will be challenged to guide and empower a team of Photo Editors to enhance the efficiency and effectiveness of our operations. You will play a crucial part in ensuring the successful completion of tasks, driving key performance indicators, and fostering a collaborative and results-driven team culture.

Responsibilities
  • Lead and manage day-to-day operations, ensuring efficiency, quality, and adherence to established processes.
  • Manage and mentor a team of Specialists, providing guidance, support, and fostering a collaborative team environment.
  • Drive and monitor key performance indicators (KPIs) to ensure the team meets or exceeds performance targets.
  • Design and implement performance improvement plans for team members who require such assistance.
  • Collaborate with cross-functional teams to enhance communication and coordination across departments.
  • Develop and implement strategies to improve operational processes and streamline workflows.
  • Continuously assess and optimize operational procedures to enhance productivity.
  • Act as a point of contact for escalated issues and provide timely resolutions.
  • Communicate with Senior Operations Manager/s and Head of Operations to ensure projects are on track.
  • Monitor and produce regular performance reports.
  • Foster a culture of continuous improvement, innovation, and excellence within the operations team.
What you'll need
  • Minimum of 5 years of progressive experience in operations, with at least 2 years in a leadership role .
  • A track record of running performance improvement plans.
  • Proven experience in effectively managing and leading a team.
  • Demonstrated experience in driving and achieving Key Performance Indicators (KPIs).
  • Strong analytical and problem-solving skills.
  • Strong leadership skills.
  • Great spreadsheet skills are an advantage.
  • Familiarity with Adobe Photoshop is preferred, but is not a hard requirement.
  • Should be willing to work with creative people.
  • Should be willing to report on-site every day.
  • Should be open to working in a mid-shift.
Job benefits
  • Php 45-60k monthly (including incentives).
  • Transportation allowance provided.
  • 20% night differential (if applicable).
  • Health Insurance (Day 1 HMO w/ dependents).
  • Free daily meals.
  • Paid Time Off.
  • Company Equity.
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