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Taguig, National Capital Region Ingram Micro — Associate Ii, Customer Support

Taguig, National Capital Region Ingram Micro

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Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures.
• Determines methods and procedures on new assignments. May be informal team leader.

Education/Experience: College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

IsExpired : false

Taguig, National Capital Region Ingram Micro — Associate Ii, Customer Support (Version 2)

Taguig, National Capital Region Ingram Micro

Posted today

Job Viewed

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Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their area.
• Works on semi-routine assignments with occasional deviation from accepted practice. Requires instructions on new assignments.
• Minimum education: College degree and 3 years of general experience or 2 years functional experience.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Note

This advertiser has chosen not to accept applicants from your region.

Taguig, National Capital Region Confidential — Job Description

(Job Alert) Customer Support Associate

We are in need of a Customer Support Associate. This is a full time and onsite job with responsibilities and qualifications including:

• Responsibilities: Phone or Live chat shifts; Help customers by understanding queries and providing solutions; Search Knowledgebase; Communicate with Operations or KYC teams; Escalate tickets; Email shift; Work through email queue; Attend coaching and training sessions.
• Qualifications: 6 months BPO customer service experience; strong English; ability to multi-task; fast-paced environment; problem-solving; growth mindset; basic computer skills (typing 40 WPM, 100% accuracy).
• Location: Makati, Ayala Ave, Philippines.

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative (Amazon) 25 to 40k

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Viewed

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Job Description

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

Qualifications :

• At least 2 years completed of college with 3 years BPO experience
• Preferably BPO experience in E-Commerce
• Attention to detail, organized, team player; ability to manage tasks/timelines
• English communication skills; computer proficiency; intermediate Excel
• Amenable to work in Makati with night shift

Salary: Php 25,000 to Php 40,000

Schedule: Night shift, Shift system

Application Question(s): Experience: Customer service: 3 years (preferred)

This advertiser has chosen not to accept applicants from your region.

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