Customer Service Administrator

11 hours ago


Metro Manila Philippines Buscojobs Full time

Job Description

Primarily work in a call-center type of work environment.

  • Ability to work flexible hour/s or flexible shift
  • Determines requirements and/or root cause of technical issues by working with end-user
  • Answers inquiries by clarifying issues; researching, and providing information
  • Resolves problems by clarifying issues; researching and exploring answers
  • Fulfills requests by clarifying desired information; researching, locating and providing information
  • Maintains client database by entering information
  • Keeps equipment operational by following established procedures; reporting
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Drive customer satisfaction through service excellence
  • Ensure customer calls are properly logged for continuous improvement
  • Learn to be proficient in service and repair of all systems (current, new and updates)
  • Prepare needed daily, weekly and monthly reports
  • Handles a team or group of engineers
  • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker

Job Type : Temporary

Salary : Php15,000.00 per month

Benefits :

  • Health insurance
  • Life insurance

Schedule :

  • Shift system

Supplemental Pay :

  • 13th month salary

Ability to commute/relocate :

  • Pasay City: Reliably commute or planning to relocate before starting work (required)

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