Sales & Customer Service Associate

4 weeks ago

Metro Manila Philippines Buscojobs Full time

Sales Customer Service Associate – Makati

Location: Makati, National Capital Region

Job Description

Position posted today. (Content consolidated from multiple postings.)

Responsibilities
  • Takes initial customer calls and answers general questions regarding company products and services.
  • Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows up on inquiries regarding orders, shipment tracing, and returns.
  • Determines caller eligibility for technical support and transfers to technical support queues when needed.
  • Performs data entry and uses internal databases to answer questions; writes internal/external non-technical documentation.
  • Documents customer concerns and forwards complaint trends to appropriate departments.
Qualifications
  • College degree and minimum 3 years of experience in the functional area; substantial understanding of the job.
  • Ability to work under limited supervision; may act as lead or mentor at times.
  • Strong problem-solving and communication skills; capable of explaining procedures to others outside the job area.
  • Experience providing administrative or technical support at a senior level.
  • Ability to determine methods and procedures for new assignments; may be informal team leader.

Note: Content reflects representative duties; not all listed duties may be performed.

Associate Ii, Customer Support

Location: Taguig / Makati, National Capital Region; Ingram Micro

Job Description

Responsibilities and qualifications similar to above with emphasis on customer calls, order follow-up, and technical support referrals. Minimum experience: 3 years; college degree.

Qualifications
  • Established and productive individual contributor; works with moderate supervision.
  • Proficient in administrative or technical tasks; capable of following established procedures.
  • Excellent communication skills.

Note: Some postings indicate regional restrictions.

Customer Support Representative (Amazon) – Makati

Location: Makati, National Capital Region

Job Description

Responsibilities:

  • Provide excellent customer service through active listening; handle confidential information securely.
  • Aim to resolve issues on first call; communicate effectively with customers.
Qualifications
  • 2 years of college completed with 3 years BPO experience preferred; experience in E-Commerce helpful.
  • Strong attention to detail, organization, and English communication skills.
  • Willingness to work night shift in Makati; basic computer skills; 40 WPM typing speed.

Salary ranges and specific benefits vary by posting.

Customer Service Representative – Makati / Alabang

Location: Makati / Alabang, National Capital Region

Job Description

Responsibilities:

  • Manage customer issues related to billing, inquiries, product support, or inbound sales depending on account assignment.
  • Open to fresh graduates; BPO experience is an advantage; strong English communication.
  • Willingness to work in shifting schedules and at various Makati locations.
Be the First To Know

Be sure to review each posting for region eligibility and posting status. Some postings indicate regional restrictions.

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