Spanish Bilingual General ant

2 days ago

Philippines Virtual Assist Full time ₱250,000 - ₱500,000 per year

We're seeking a proactive, tech-savvy Virtual Assistant (VA) to manage day-to-day administrative, scheduling, and customer service operations. Helping us build strong customer relationships and streamline our business processes. We're integrating AI-driven systems and virtual operations to create a scalable, efficient, and freedom-centered business model.

Requirements
  • Handle all incoming calls, emails, and messages from customers and team members with professionalism and accuracy.
  • Manage scheduling and dispatching of jobs using Housecall Pro or similar tools to ensure smooth coordination with field crews.
  • Perform general day-to-day office administration — organizing files, updating records, managing invoices, and tracking expenses.
  • Create and send quotes, service confirmations, and follow-ups to residential and commercial clients.
  • Provide bilingual (English and Spanish) communication to support a wider customer base.
  • Monitor and respond to Google, Yelp, and Facebook inquiries; track leads and schedule estimates or services.
  • Assist with social media management — posting updates, responding to comments, and maintaining a consistent brand presence.
  • Support basic marketing activities, including email outreach and updating listings or promotional materials.
  • Maintain accurate CRM records, ensuring customer and job data is always up to date.
  • Generate weekly reports summarizing leads, completed jobs, and outstanding follow-ups.
  • Help identify and implement AI tools or automations that improve efficiency in communication, marketing, or scheduling.

Qualifications & Skills:

  • 2+ years of experience as a Virtual Assistant, Dispatcher, or Office Administrator for a service-based business (e.g., cleaning, HVAC, landscaping, maintenance).
  • Fluent in English and Spanish (spoken and written).
  • Experience with Housecall Pro, Jobber, or similar scheduling/CRM software.
  • Proficient in Google Workspace (Gmail, Docs, Sheets, Drive).
  • Excellent phone etiquette, communication, and customer service skills.
  • Strong organizational and multitasking abilities with attention to detail.
  • Comfortable with social media platforms and basic marketing coordination.
  • (Bonus) Familiarity with AI productivity tools (e.g., ChatGPT, Notion AI, automation systems).
Benefits
  • Opportunity to contribute to a growing business by enhancing efficiency and client experience.
  • Supportive and collaborative work environment.
  • Paid training
  • Work from home

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