Service Center Quality Analyst

Description The Role Handles contact scoring as designated Reviews client and Service Center knowledgebases, drafts/submits updates as needed Suggests potential opportunities for enhancements to onboarding/client training materials to client and training teams Assists Quality Supervisors with training new supervisors on proper contact scoring Assists Quality...

Job Description: We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement.Responsibilities: - Conduct evaluations and data analysis to ensure quality standards are metCollaborate effectively...

Job Description: We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:Willingness to work overtime to complete assigned tasksRational approach aligned with...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Overview We are looking for a seasoned Sales Quality Analyst with a strong background in phone sales to join our growing team. If you are passionate about driving performance, upholding compliance, and ensuring every customer interaction delivers excellence, we want to hear from you. What You’ll Do Monitor and evaluate sales calls to ensure compliance,...

HR Service Center Operations Analyst – Makati City, National Capital Region Role Purpose The HR Shared Services Operations Analyst is responsible for ensuring the smooth, efficient and effective delivery of HR services within the Service Centre. This role delivers insightful performance reporting and analysis, identifies and drives process improvement,...

Overview Join to apply for the Quality Analyst | Pampanga role at TaskUs . What does a Quality Analyst do? Think of yourself as the go-to person for teammates and clients that helps analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, and processes. Imagine yourself going to work with one goal in mind: to ensure that...

Join to apply for the Quality Analyst | Hybrid role at Lexmark Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading...

R esponsibilities: Develop, maintain, and distribute daily, weekly, and monthly reports on call center performance metrics, including call volume, average handle time, service levels and customer satisfaction Create and manage dashboards to provide real-time visibility into call center performance Ensure data accuracy and consistency across all reporting...

OBJECTIVE OF ROLE The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and would be responsible for identifying business needs and determining solutions while maintaining a focus on customer...