IT Service Desk Engineer

5 days ago

Taguig, Philippines eTeam Full time

eTeam Taguig, National Capital Region, Philippines IT Service Desk Engineer eTeam Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Direct message the job poster from eTeam The IT Operations team comprises Global Service Desk (you), CorpEng (Corporate Engineering), SolEng (Solutions Engineering), Infrastructure, Collaboration and Enablement, and IT Procurement. GSD works closely with each team in providing both operational support and on various projects and is the main source of support for the company. We have a growing team with a global presence. What You’ll Be Doing Provide amazing day‑to‑day support across our hardware and software platforms, for users ranging from seasoned to novice and everything in between. Resolve incidents and Service Requests based upon standard company best practices, utilizing our internal knowledge where and when needed. Support Coinbase’s SaaS tools, compliance practices, on‑ and off‑boarding processes. Learn, document, train, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency. Create detailed and impactful documentation for your peers and our internal user base. Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement. Collaborate not only with your colleagues in IT Operations, but also with all teams within Coinbase and our BPO partners. What We Look For In You Technical support expertise on MacOS, Chrome OS, along with Google Suite including Google Admin and ideally in support of 2FA methodologies. Knowledge of Jira Service Desk, or similar ticketing system. Basic knowledge of standard IT infrastructure configurations. Administration experience with Google for Business, Atlassian, Okta, Jamf, Slack. Demonstrable troubleshooting methodologies and root‑cause analysis. Excellent communication and time‑management skills. Understanding of ITIL principles. Experience working with service vendors. Nice To Haves Understanding of agile principles. Scripting and automation experience. Experience working in a Remote First environment. Seniority level Associate Employment type Contract Job function Information Technology Industries Technology, Information and Media Get notified about new Service Desk Engineer jobs in Taguig, National Capital Region, Philippines . #J-18808-Ljbffr

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