Customer Service Support Specialist

3 weeks ago

Cebu City, Philippines CPI Management Services Full time

About the role Are you a customer service superstar looking to join a growing retail and consumer products company? CPI Management Services is seeking a Customer Service Support Specialist to join our team in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their experiences are positive. What you'll be doing Handling inbound customer inquiries via phone, email, and chat, providing prompt and effective solutions Troubleshooting and resolving customer issues in a courteous and professional manner Documenting customer interactions and maintaining detailed records Collaborating with cross-functional teams to ensure seamless customer experiences Identifying opportunities for process improvements and contributing to the development of customer service strategies Participating in training programs to continuously enhance your customer service skills What we're looking for 1-2 years of experience in a customer service or client support role, preferably in the retail or consumer products industry Excellent communication and interpersonal skills, with the ability to build rapport and resolve customer concerns effectively Strong problem-solving and critical thinking skills to diagnose and address customer issues Proficiency in using customer service software and tools A passion for delivering exceptional customer experiences and a commitment to continuous improvement Fluency in English, both written and verbal What we offer At CPI Management Services, we are dedicated to creating a positive and supportive work environment for our employees. We offer a competitive salary, opportunities for career growth, and a range of benefits including comprehensive health insurance, paid time off, and professional development programs. About us CPI Management Services is a leading provider of retail and consumer products in the Philippines. With a strong focus on customer satisfaction, we are committed to delivering high-quality products and services that exceed our customers' expectations. Our company culture is rooted in innovation, collaboration, and a passion for excellence. If you're ready to join our dynamic team and contribute to our success, apply now . #J-18808-Ljbffr

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