Customer Support Specialist

1 day ago

Cebu City, Philippines Talino Venture Studios Full time

You will be assigned to ensure the correct requirements and objectives are defined, as a base for valid analysis and proper advice - as well as qualify customer success by detailing implementation based on true requirements fulfilling the objectives. Provides excellent customer satisfaction, customer service, and solid knowledge of the projects/accounts handled. Core Responsibilities Write, review, and document processes, task, and remittances ensuring requirements are met with no errors or missed details. Implementing best practices and customer service standards. Performance quality assurance. Collaborating with the team to identify and troubleshoot technical issues, problems, and challenges. Delegating work and assignments to team members. Conducting audits to identify areas of improvement. Assist evaluations and performance feedbacks. Assist in onboarding and training new hires. Promote collaboration and engagement. Liaising with Manager, team members, and management to ensure tasks are completed as per agreed timeline. Responsible for customer success specialist to get started as quickly as possible and with the best possible conditions within the focus area. Be a mentor and enable new team-members in the FinOps Team to understand existing processes by scheduling training sessions and/or meetings. Motivate and encourage team to give their best, especially during the time when they are pressured with high targets. Lead the Team throughout the customer satisfaction delivery. Seniority level Entry level Employment type Full-time Industries Venture Capital and Private Equity Principals Referrals increase your chances of interviewing at Talino Venture Studios by 2x Get notified about new Customer Support Specialist jobs in Cebu, Central Visayas, Philippines . #J-18808-Ljbffr

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