Customer Service Specialist
3 weeks ago
Overview
Customer Service Specialist responsible for ensuring customer purchase orders (PO) are complete and on time, facilitating efficient communication with sales and clients regarding orders, deliveries, and other operational concerns, and supporting production planning, pull outs, returns and quality processes.
Responsibilities- PO/SO treatment – Customer communication: receive and acknowledge PO (purchase order); convert PO to SO with timely posting in SAP; provide updates on PO status to Sales and Clients; accommodate all inquiries and concerns as they arise.
- Production Planning: collaborate with the Production team to build weekly Production Planning; ensure optimal availability of finished goods (FG); minimize inventory on the floor.
- PULL OUTs: communicate efficiently with Credit and Collection and stay updated on customers\' status; coordinate with the Warehouse team for inventory management; maximize/accelerate pull outs; work with the Logistics team for delivery planning to maximize pull out; optimize co-load and help minimize logistics costs.
- Returns and Quality: notify the quality team for approval of returns of goods and other quality-related concerns.
- College graduate preferred (Business, Agribusiness, Supply Chain, or related).
- 2–5 years of customer service experience; feedmill/agribusiness background is an advantage.
- Basic knowledge of feed SKUs, packaging, and production flow (RM → Production → FG).
- Proficient in MS Office/Google Workspace; familiar with SAP is a plus.
- Strong communication, coordination, and problem-solving skills.
- Able to work under time pressure and shifting priorities.
- Fresh graduates or entry-level applicants are welcome, especially those eager to learn and grow in the role.
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