Customer Experience Manager

Overview

Job postings posted today or recently in Cagayan de Oro area, covering customer service, office/staff roles and related responsibilities.

Customer Service Specialist

Posted 1 day ago

Job Description

Job Summary: Customer service specialist objective is to serve customer's PO complete & on time and maximize customer's satisfaction. CSD must ensure efficient communication with sales and clients concerning orders, deliveries, and other operational concerns.

Key Responsibilities:

• PO/SO treatment – Customer communication: receive and acknowledge PO (purchase order); convert PO to SO, timely posting in SAP; provide updates on the status of PO to Sales and Clients; accommodate all inquiries and concerns.
• Production Planning: collaborate with Production team to build weekly Production Planning; ensure optimal availability of FG; minimize inventory on floor.
• PULL OUTs: communicate efficiently with Credit and Collection; coordinate with Warehouse for inventory management; maximize/accelerate pull outs; work with Logistics for delivery planning and maximize pull out; optimize co-load and minimize Logistics costs.
• Returns and Quality: notify quality team for approval of returns and other quality-related concerns.

Qualifications:

• Education: College graduate preferred (Business, Agribusiness, Supply Chain, or related).
• Experience: 2–5 years customer service experience; feedmill/agribusiness background is an advantage.
• Knowledge: Basic knowledge of feed SKUs, packaging, and production flow (RM → Production → FG); Proficient in MS Office/Google Workspace; SAP knowledge is a plus.
• Skills: Strong communication, coordination, and problem-solving; able to work under time pressure and shifting priorities.
• Fresh graduates or entry-level applicants are welcome, especially those eager to learn and grow in the role.

Job Type: Full-time

• Company events
• Health insurance
• Paid training

Ability to commute/relocate: Manolo Fortich 8703 P10: Reliable commute or planning to relocate before starting work (Required)

• Bachelor's (Preferred)

• Customer Service Representative: 1 year (Required)

Language: English

Office Staff (Customer Service)

Posted today

Job Description

College graduate; with or without experience; good communication skills; computer literate.

Job Types: Full-time, Fresh graduate

Salary: Php390.00 per day

Schedule: Day shift

Supplemental pay types: 13th month salary, Overtime pay

Ability to commute/relocate: Cagayan de Oro, Misamis Oriental: Reliable commute or relocation before starting work (required)

Customer Service Representative - Retail Account

Posted today

Job Description

Responsibilities include responding to incoming calls, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding products or services.

Qualifications:

• Must be at least 18 years old
• High School Graduate (old curriculum) or Senior High School Graduate (new Curriculum)
• Above average English communication skills
• Good computer navigation skills on multiple systems
• Typing speed of 25-30 WPM

Salary: Php15,000.00 - Php20,000.00 per month

Schedule: 8 hour shift

Supplemental Pay: Bonus pay, Commission pay

Ability to commute/relocate: Cagayan de Oro, Misamis Oriental: Reliable commute or relocation before starting work (required)

Education: Bachelor's (Preferred)

Experience: Customer Service Representative: 1 year (Preferred)

Language: English (required)

Customer Service Representative - Work From Home

Posted today

Job Description

Responsibility includes responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding products or services.

Qualifications:

• Must be at least 18 years old
• High School Graduate (old curriculum) or Senior High School Graduate (new Curriculum)
• Above average English communication skills
• Good computer navigation skills on multiple systems
• Typing speed of 25-30 WPM

Salary: From Php15,000.00 per month

Benefits:

• Flexible schedule
• Flextime
• Paid training
• Pay raise

Schedule: 8 hour shift

Supplemental pay types: 13th month salary, Commission pay, Performance bonus, Tips

Ability to commute/relocate: Cagayan de Oro City, Misamis Oriental: Reliable commute or relocation before starting work (required)

Posted today

Job Description

Responsible for checking all consummated sales transactions based on established systems and procedures.

Key Accountabilities:

1. Daily Operations: follow policies, wrap and seal items, verify cashier entries, validate credit memos, etc.

2. Customer Engagement: ensure high levels of customer satisfaction, acknowledge customers, attend to complaints.

3. Skills: Strong communication, customer service, analytical skills; qualifications include 2-year degree, related experience preferred, ability to start ASAP and to work in SM Cagayan De Oro Uptown; willing to relocate.

Salary: Php390.00 per day

Benefits: Additional leave, Company events, Health insurance, Paid training

Schedule: 8 hour shift

Supplemental pay: 13th month salary

Ability to commute/relocate: Cagayan de Oro, Misamis Oriental: Reliable commute or relocation before starting work (required)

Education: Bachelor's (Preferred)

Experience: Customer Service Representative: 1 year (Preferred)

Language: English (Preferred)

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