Junior Service Desk Analyst

3 weeks ago


Taguig, Philippines Eastvantage Full time

Overview We're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location Location: Taguig, Philippines Work Mode Work Mode: Work From Office Role Role: Junior Service Desk Analyst Responsibilities Provide technical support and troubleshooting for hardware and software issues Respond to service requests via phone, email, or chat in a professional manner Monitor and manage ticketing system to ensure prompt issue resolution Assist in maintaining IT documentation and user manuals Collaborate with the IT team to implement solutions for recurring problems Participate in training sessions for new technologies as needed Qualifications 1 year of experience in a similar role or relevant technical support experience Strong understanding of computer systems, networks, and software applications Excellent communication skills with a customer-focused mindset Ability to work well under pressure and prioritize tasks effectively Familiarity with ticketing systems and remote support tools is a plus A proactive attitude towards problem-solving and continuous learning Ready to kickstart your career?



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