Service Desk Analyst

About the RoleThe Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform in-depth...

The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

URGENT HIRING FOR 86 SERVICE DESK ANALYST | NO ASSESSMENT | 1 DAY PROCESS ONLY | COMPETITIVE SALARY & BENEFITSSalary and BenefitsBasic Pay: PHP 28,400Allowance: PHP 5,800HMO coverage from Day 1 (for employee + 3 dependents)13th Month PayPerformance-based incentivesQualificationsAt least college levelMinimum 12 months Service Desk experienceMust be willing to...

Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

We're Hiring: Service Desk and Security Analyst We are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields.This is a...

We're Hiring: Service Desk and Security AnalystWe are looking for a Hybrid Service Desk and Security Analyst who can tackle complex IT challenges while also playing a key role in our cybersecurity operations. The ideal candidate brings a passion for both IT service management and cybersecurity, with a strong desire to grow in both fields.This is a...

ONE VIRTUAL INTERVIEW ONLYWork Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Qualifications:With at...

Roles and ResponsibilitiesProvide technical expertise to the help desk teamAct as technical liaison between help desk and IM support groupsMaintain technical skill continuity and consistency of help desk staffEnsure continuous improvement of services provided by the help deskProvide telephone support to customer end usersProvide Problem Management System...

Job DescriptionMultilingual Service Desk Analyst plays a crucial role in ensuring exceptional customer satisfaction by providing timely and accurate support. As a Multilingual Service Desk Analyst, you will be responsible for resolving issues efficiently, utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning...

We are seeking a motivated and experienced Service Desk / IT Help Desk to join our dynamic team. This is a full-time position based in Taguig City, Metro Manila.Service Desk Analyst,- will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.What you'll be...