Service Desk Analyst

6 days ago

Taguig, National Capital Region, Philippines Eastvantage Full time ₱40,000 - ₱60,000 per year

We're Hiring: Service Desk Analyst
We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth business operations.

Location:
Taguig, Philippines

Work Mode:
Flexible office & remote

Role:
Service Desk Analyst

What You'll Do
Provide first-level technical support via phone, email, and chat

Troubleshoot hardware, software, and network connectivity issues

Document and track incidents using ticketing systems

Escalate complex issues to appropriate technical teams

Monitor system performance and generate support reports

Assist with user account management and access permissions

What We're Looking For
Bachelor's degree in Computer Science or related field (preferred).

Microsoft certifications (MCSA/MCP) and Cisco CCNA are advantageous.

ITIL Foundation v4 certification required.

Minimum 3 years' experience in service desk or technical support roles, ideally within Managed/Professional Services.

Strong knowledge of ITIL framework and modern IT support practices.

Ready to make an impact? Apply now and let's grow together

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