Service Desk Analyst
3 days ago
HCLTech Taguig, National Capital Region, Philippines Job Title L1 Service Desk Analyst Job Qualifications Encouraging candidates with BPO experience at least 1 year . Relevant Service Desk Experience is an advantage. Basic knowledge about software and hardware applications. Basic knowledge or familiarity with computer configuration and troubleshooting. Communication Skills: be able to communicate periodically and proficiently using all types of communication tools available such as phone, email, messaging, etc. with all types of users and colleagues in the organization. Must be willing to be trained. Job Description Open, log, prioritize, assign, close tickets logged in the IT Service Desk. Query the User for all relevant information concerning the call made or issue reported by the user. Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Escalate tickets not resolvable by SD, in accordance with client’s escalation procedures. Provide status updates on Tickets to users. Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction. Able to make sound decisions and work with minimal supervision. Excellent interpersonal skills to foster cooperation among users, support teams and peers. Will be handling a voice account, and if required, additional contact channels as well such as Chat, Email, Self Service Tickets; Tools - Service Now, AD, RAVPN, Five9, Avaya, Ms Office, O365 environment, Cerner, Krono. Job Summary Work Set Up: This 100% onsite Seniority level Associate Employment type Full-time Job function Customer Service, Quality Assurance, and Analyst Industries: IT Services and IT Consulting, Telecommunications, and Telephone Call Centers Referrals increase your chances of interviewing at HCLTech by 2x Get notified about new Service Desk Analyst jobs in Taguig, National Capital Region, Philippines . Manila, National Capital Region, Philippines 1 week ago Pasig, National Capital Region, Philippines 2 weeks ago Taguig, National Capital Region, Philippines 4 days ago Taguig, National Capital Region, Philippines 19 hours ago Muntinlupa City, National Capital Region, Philippines 1 week ago Pasig, National Capital Region, Philippines 4 weeks ago Makati, National Capital Region, Philippines 3 weeks ago Other Related Roles IT Technical Support / Non-Voice / Paid Trainings / 28k Technical Support Chat-Only-Non-Voice-No Exp Needed IT Freshers - Chat and Email Role - Technical Support Non-Voice We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Eastvantage Full time ₱40,000 - ₱60,000 per yearWe're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...
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Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱45,900 per yearIT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...
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Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱400,000 - ₱450,000 per yearAbout the RoleThe Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform in-depth...
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Junior Service Desk Analyst
20 hours ago
Taguig, Philippines Eastvantage Full timeOverview We're Hiring: Junior Service Desk Analyst! We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location Location: Taguig, Philippines...
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Service Desk Analyst
2 weeks ago
Taguig, Philippines Eastvantage Full timeAbout the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...
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Service Desk Analyst
4 weeks ago
Taguig, Philippines Eastvantage Full timeAbout the Role The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. Key Responsibilities - Resolve escalated technical issues and perform...
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Junior Service Desk Analyst
5 days ago
Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per yearWe're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...
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L1 Service Desk Analyst
3 weeks ago
Taguig, Philippines HCLTech Full timeOverview L1 Service Desk Analyst – 100% onsite in McKinley Hill, Taguig City, Philippines; Graveyard Shift or Shifting Schedule. About This Role: As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Qualifications: With...
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IT Service Desk Analyst IT Service Desk Analyst
2 weeks ago
Taguig, Philippines JK Network Services Full timeCOMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: IT Service Desk Analyst Company Industry: BPO Work Location: BGC, Taguig Work Schedule: Shifting schedule Salary: Php 30,000-40,000 Work Set Up: On-site JOB REQUIREMENTS: College Graduate/Undergraduate are open to apply. At least 1-year BPO experience and...
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IT Service Desk Analyst IT Service Desk Analyst
4 weeks ago
Taguig, Philippines JK Network Services Full timeCOMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally. Position: IT Service Desk Analyst Company Industry: BPO Work Location: BGC, Taguig Work Schedule: Shifting schedule Salary: Php 30,000-40,000 Work Set Up: On-site JOB REQUIREMENTS: College Graduate/Undergraduate are open to apply. At least 1-year BPO experience and...
