Service Desk Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱250,000 - ₱350,000 per year

The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.

Key Responsibilities

  • Respond to user inquiries via phone, chat, or email and log all incidents.
  • Troubleshoot and resolve common hardware, software, and network issues.
  • Escalate unresolved incidents to higher-level support teams when required.
  • Assist with user account management, password resets, and system access requests.
  • Provide support for Office 365, basic system updates, and standard applications.
  • Maintain accurate documentation of incidents and resolutions in the ticketing system.
  • Support inventory tracking, device setup, and basic system monitoring.
  • Contribute to knowledge base updates and process improvements.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • 1–2 years of experience in IT support or helpdesk environment.
  • Basic understanding of Windows OS, Office 365, and networking fundamentals.
  • Strong problem-solving skills and customer service orientation.
  • Microsoft or CompTIA certifications (e.g., A+, MTA) are an advantage.

  • Junior Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per year

    We're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...

  • Junior Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱300,000 - ₱360,000 per year

    The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...

  • L1 Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱150,000 - ₱250,000 per year

    ONE INTERVIEW ONLYWork Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Qualifications:With at least 1...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱25,000 - ₱40,000 per year

    Position OverviewDepartment: Service DeliveryLocation: BGC, TaguigWork Scheule: EST Hours (Night shift)Work Set-up: 100% On-siteAre you a customer-focused IT Support professional ready to take your technical career to the next level? Join a rapidly growing global MSP where your communication skills, troubleshooting ability, and passion for technology truly...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱25,000 - ₱50,000 per year

    Service Desk SpecialistLocation:Onsite – BGC, TaguigShift:Nightshift (EST)Experience:Minimum1.9 yearsof experience in IT Service Desk or Technical SupportAbout the Role:IT By Design is looking for aService Desk Specialistto join our growing IT team. The ideal candidate has strong technical troubleshooting skills, a customer-first mindset, and a passion for...

  • IT Service Desk Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱470,400 - ₱587,200 per year

    We need 20 IT Service Desk Team Lead in Taguig 1 Day Hiring ProcessLocation: One World Square, Upper McKinley Hill Taguig City  Set-up: OnsiteJob Title: Service Desk Team LeadSchedule: Graveyard shift & shifting scheduleStart date: ASAP/OctoberJob description:As a Service Desk Team Leader, you will oversee a team of Service Desk Analysts, managing daily...

  • Service Desk Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    WE ARE LOOKING FOR SERVICE DESK TEAM LEADS TO START ASAPAbout This Role:As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver...

  • Service Desk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines ECI Full time ₱2,000,000 - ₱2,500,000 per year

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Citi Full time ₱900,000 - ₱1,200,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Service Desk Analyst (SME) is an intermediate level role...

  • IT Service Desk Analyst L1.5

    2 weeks ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱300,000 - ₱450,000 per year

    Now Hiring: System Engineer – IT Service Desk | IT By Design (MSP)Taguig, BGC | 100% Onsite | Night Shift (US Hours) Start Date: Immediate or January We're looking for experienced IT Service Desk / Help Desk professionals who want to grow their technical skills in a global MSP environment. If you have solid troubleshooting abilities, strong communication...