Junior Service Desk Analyst

6 days ago

Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱300,000 - ₱360,000 per year

The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.

Key Responsibilities

  • Respond to user inquiries via phone, chat, or email and log all incidents.
  • Troubleshoot and resolve common hardware, software, and network issues.
  • Escalate unresolved incidents to higher-level support teams when required.
  • Assist with user account management, password resets, and system access requests.
  • Provide support for Office 365, basic system updates, and standard applications.
  • Maintain accurate documentation of incidents and resolutions in the ticketing system.
  • Support inventory tracking, device setup, and basic system monitoring.
  • Contribute to knowledge base updates and process improvements.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • At least 1 year of experience in IT support or helpdesk environment.
  • Basic understanding of Windows OS, Office 365, and networking fundamentals.
  • Strong problem-solving skills and customer service orientation.
  • Microsoft or CompTIA certifications (e.g., A+, MTA) are an advantage.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Paid training

Application Question(s):

  • How much is your expected salary?

Experience:

  • Service Desk Analyst: 1 year (Required)

Work Location: In person

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