Customer Support Specialist

20 hours ago

Philippines Atoutpost Full time

Outpost is rapidly emerging as a leader in the BPO industry focusing on SMEs, empowering businesses across various sectors with top-tier support solutions.

We currently serve a diverse portfolio of clients mainly in Singapore, ensuring they receive unparalleled service that enhances their operations and customer satisfaction.

Started in 2019, we have since grown to a team of 32 people, the backbone of it are our customer support specialists. This is your chance to join a winning team and one of the fastest-growing BPO companies in Singapore.

Job Description

Outpost is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team. In this role, you will be the frontline of our customer service, providing exceptional support across various channels, including email, chat, and phone. You will be responsible for ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive relationship with our clients.

Day-to-day
  • Respond to customer inquiries via email, chat, and phone promptly and professionally.
  • Troubleshoot customer issues and provide effective solutions.
  • Assist customers with order processing, tracking, and product information.
  • Escalate complex issues to the appropriate departments when necessary.
  • Maintain detailed records of customer interactions in our CRM system.
  • Provide feedback to management on recurring customer issues and suggest improvements.
  • Work collaboratively with other team members to ensure seamless customer service.
  • Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
  • At least 2 years previous experience in a customer service role.
  • Excellent English verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work efficiently in a fast-paced, high-volume environment.
  • Proficiency with CRM software and other customer service tools.
  • Ability to multitask and manage time effectively.
  • A positive attitude and a passion for helping others.
  • Flexibility to work shifts, including weekends and public holidays.
Benefits
  • Competitive salary with opportunities for performance-based bonuses.
  • Flexible work schedule with remote work options.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and career growth.
  • A supportive and inclusive work environment.
  • Paid time off, including vacation days and holidays.
  • Access to ongoing training and learning resources.
Apply with us today Be part of a growing family. Join our team of Customer Experience and BPO Experts. #J-18808-Ljbffr

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