Customer Support Specialist

3 days ago

Work from Home, Philippines HeadX Full time ₱600,000 - ₱1,200,000 per year

The Opportunity:

We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

So, What Should You Expect if You Join Us?

  • One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)
  • Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
  • Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.
  • We're here to perform and have a great time while doing it.
  • We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.

Job Responsibilities:

  • Customer Experience: Provide our users with an outstanding customer experience via in-app live chat, phone, and email.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix.
  • Stakeholder Management: Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions.
  • Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.
  • Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.
  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency.

Core Skills and Competencies:

  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency
  • Strong commitment to delivering exceptional customer service.
  • Ability to combine human empathy with effective use of technology and automation.
  • Ability to work independently and make informed decisions.
  • A proactive and positive attitude with a desire to continuously learn and improve.

Your Experience:

  • 2+ years in a similar customer support role.
  • Proven problem-solving skills and the ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems is a must.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

  • Junior IT Support Specialist

    3 days ago

    Work from Home, Philippines Touch Support Full time $30,000 - $60,000 per year

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • Customer Support Specialist

    3 days ago

    Work from Home, Philippines Dealhub Full time $40,000 - $60,000 per year

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...

  • Customer Support Specialist

    3 days ago

    Work from Home, Philippines CYBERBIT Full time $104,000 - $130,878 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...

  • Customer Support Specialist

    7 days ago

    Work from Home, Philippines WhoHire Full time ₱20,000 - ₱25,000 per year

    Support Specialist – Power the Engine Behind the Scenes*Intro*Average support answers tickets. Elite support drives results.We're not looking for someone to just "help out."We need a sharp, reliable operator who loves technology, communicates clearly in English, and keeps projects moving while the rest of the world sleeps.If you want to be part of a...

  • Customer Support Specialist

    2 days ago

    Work from Home, Philippines 5.5 Degrees PH Inc. Full time ₱384,000 - ₱480,000 per year

    We are looking for an experienced customer support specialist for our AccountingIntegration Software (SAAS), to work in a full-time role. The ideal candidate will possessproficiency in English communication and some basic accounting knowledge.To thrive in this role, you will need active listening skills, and excellent rapport-buildingabilities and will have...

  • Customer Support Specialist

    3 days ago

    Work from Home, Philippines Adaca Full time ₱360,000 - ₱600,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole Summary:We are seeking highly motivated and ambitious Customer Support to join our growing team. This role offers a unique opportunity to support our UK...

  • Email Marketing Specialist

    3 days ago

    Work from Home, Philippines Support Tech Full time $70,000 - $120,000 per year

    About Support Tech LLCSupport Tech LLC is your nationwide partner for on-site IT solutions, providing "smart hands" for remote support, tech deployments, and IT staffing to ensure operational continuity for multi-site businesses. We efficiently deliver on-site expertise within agreed-upon SLAs.The OpportunityWe're seeking a full-time, results-driven Email...

  • Customer Support Specialist

    1 week ago

    Work from Home, Philippines Myant Shared Service Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where...

  • Auto repair shop sales/ customer service

    3 days ago

    Work from Home, Philippines GLOBAL PACIFIC SUPPORT Full time ₱150,000 - ₱300,000 per year

    Join our team at GLOBAL PACIFIC SUPPORT as an Auto Repair Shop Sales and Customer Service Representative In this role, you will be essential in providing top-notch service to our customers while driving sales for our auto repair services. Your expertise in customer interaction and sales will facilitate smooth operations, ensure customer satisfaction, and...

  • Customs Specialist

    3 days ago

    Work from Home, Philippines ACCPRO INTERNATIONAL Full time ₱600,000 - ₱800,000 per year

    Customs Specialist (Bilingual – English/Spanish) | RemoteWork Setup: RemoteSchedule: 8:00 AM – 5:00 PM MSTEmployment Type: Full-TimeJob SummaryWe are looking for a Customs Specialist (Bilingual – English/Spanish) with solid experience in international commerce, preferably in the food and beverage industry. This role requires expertise in the import and...