German IT Service desk
4 weeks ago
J-K Network Manpower Services – Taguig City, Metro Manila
Salary: P80,000
Languages Required: English, German
Benefits:
- HMO
- 30-day relocation
- Project allowance
- Covered work application permit
Job Details:
Company Profile: A leading IT and business process services firm committed to helping clients succeed.
Requirements:
- Proficient in German and English Language
- Open for Native and Non-Native German Speakers
- Knowledgeable in Computer application
- Computer and internet savvy – can navigate through Windows/Internet with ease.
- Experience in handling IT or Technical Support is a plus
- BPO experience is an advantage
Responsibilities:
- Handle and manage inquiries over phone/emails
- Receive and process requests/issues
- Ensure proper documentation
- Conduct initial troubleshooting to identify the issue and ensure resolution
- Troubleshoot various systems/servers/workstations
- Supports Service Request Management and Service Restoration Management
Level 1 Recruitment Process:
- Paper Screening
- HR Interview
- HM Interview
- Client Interview
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