Bilingual Service Desk Analyst

2 weeks ago

Taguig, National Capital Region, Philippines TWFS Full time ₱400,000 - ₱1,200,000 per year

The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned You are expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. You will be supporting multiple Retail accounts.

Required qualifications to be successful in this role:


•. At least apprenticeship, bachelor's or master's degree (vocational academy, University of

Applied Sciences or University) in any field

  • Proficient in written and verbal communication in English as well as German

  • Proficient IT-skills and possible background in the IT - area

  • Previous back-end process administration experience

  • Previous customer service or contact center experience (optional)

  • Willingness to work onsite in Taguig and Ortigas site

Your future duties and responsibilities:

  • You will handle first line incidents, including triage and troubleshooting, give resolution where possible and assignment where required to 2nd/3rd line support teams and third parties

  • Support Service Request Management and Service Restoration Management Level

  • Resolve issues utilizing excellent customer service skills, problem solving skills, technical

thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of

customer satisfaction

  • You will receive and respond to user inquiries and requests via telephone, email, case

tracking system professionally and with speed, accuracy and proficiency

  • Work in partnership with local management, colleagues and clients at all levels to ensure

requests are resolved to the satisfaction of the customer

  • Develop a comprehensive understanding and mastery of all tools

  • Remain updated on products, policy, procedure and other important operational issues

  • Maintain quality standards in accordance with agreed metrics

  • You have to ensure that all quality deficiencies are corrected in a timely manner for activities in your function

  • Submit necessary service delivery reports

  • Ensure feedback is given to staff manager if potential issues are detected and if process

improvement measures can be implemented

  • Attend planned meetings

Job Types: Full-time, Permanent

Pay: Up to Php100,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Health insurance
  • Life insurance
  • Promotion to permanent employee

Application Question(s):

  • Are you amenable to reporting onsite in Taguig on a shifting schedule?

Experience:

  • back-end process administration: 1 year (Preferred)
  • customer service : 1 year (Preferred)
  • contact center: 1 year (Preferred)

Language:

  • German (Required)
  • English (Required)

Work Location: In person

  • Junior Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per year

    We're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...

  • Junior Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱300,000 - ₱360,000 per year

    The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...

  • L1 Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱150,000 - ₱250,000 per year

    ONE INTERVIEW ONLYWork Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Qualifications:With at least 1...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱250,000 - ₱350,000 per year

    The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱25,000 - ₱40,000 per year

    Position OverviewDepartment: Service DeliveryLocation: BGC, TaguigWork Scheule: EST Hours (Night shift)Work Set-up: 100% On-siteAre you a customer-focused IT Support professional ready to take your technical career to the next level? Join a rapidly growing global MSP where your communication skills, troubleshooting ability, and passion for technology truly...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱25,000 - ₱50,000 per year

    Service Desk SpecialistLocation:Onsite – BGC, TaguigShift:Nightshift (EST)Experience:Minimum1.9 yearsof experience in IT Service Desk or Technical SupportAbout the Role:IT By Design is looking for aService Desk Specialistto join our growing IT team. The ideal candidate has strong technical troubleshooting skills, a customer-first mindset, and a passion for...

  • IT Service Desk Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱470,400 - ₱587,200 per year

    We need 20 IT Service Desk Team Lead in Taguig 1 Day Hiring ProcessLocation: One World Square, Upper McKinley Hill Taguig City  Set-up: OnsiteJob Title: Service Desk Team LeadSchedule: Graveyard shift & shifting scheduleStart date: ASAP/OctoberJob description:As a Service Desk Team Leader, you will oversee a team of Service Desk Analysts, managing daily...

  • Service Desk Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    WE ARE LOOKING FOR SERVICE DESK TEAM LEADS TO START ASAPAbout This Role:As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver...

  • Service Desk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines ECI Full time ₱2,000,000 - ₱2,500,000 per year

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Citi Full time ₱900,000 - ₱1,200,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Service Desk Analyst (SME) is an intermediate level role...