Sales Training Officer

5 days ago

Quezon City, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time

Public Safety Savings and Loan Association, Inc. (PSSLAI) is seeking a Sales Training Officer to design, deliver, and evaluate training programs for new hires and existing sales personnel, ensuring alignment with SOPs, core values, and operational processes. Responsibilities Training Delivery & Facilitation Conduct onboarding training for new sales hires. Facilitate refresher courses for personnel within the operations group, focusing primarily on sales personnel. Ensure trainees are familiar with operational workflows and SOPs. Training Design & Development Create and update training modules, manuals, and digital content. Integrate operational processes and core values into training materials. Customize content based on performance gaps and business needs. Training Audits & Evaluation Conduct regular audits of training implementation across offices. Assess adherence to SOPs, operational standards, and company values. Recommend retraining or coaching interventions based on audit findings. Monitoring & Reporting Track training attendance, completion rates, and post‑training performance. Analyze training effectiveness and prepare reports for HR and management. Maintain accurate training records and documentation. Operations Familiarization Stay updated on operational processes and changes. Collaborate with operations teams to ensure training reflects current practices. Serve as a bridge between HCMD and Operations for training alignment. Collaboration with stakeholders Coordinate with department heads to assess training needs. Provide feedback and recommendations to improve training programs. Qualifications Bachelor’s degree in Human Resources, Education, Training Development, Communication or an equivalent field. At least 3–5 years of experience in a Training/Learning and Development role. Strong presentation skills. Excellent verbal and written communication, interpersonal, and organizational skills. Ability to adapt and work under pressure. Keen attention to detail. Excellent analytical and problem‑solving skills. Capacity to manage multiple initiatives simultaneously. Ability to work with stakeholders at various organizational levels. Team collaboration and positive relationship building across the organization. Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.). Willingness to travel. Location: Pasig, National Capital Region, Philippines Employment type: Full-time Seniority level: Mid‑Senior level Job function: Training and Human Resources #J-18808-Ljbffr

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