Recruitment Coordinator | Australia Team | Great work culture

Overview

Recruitment Coordinator for the Australia Team. We are hiring for a proactive and dependable Recruitment Coordinator to support our team and clients. While recruitment or workforce administration experience is ideal, we’re also open to candidates with a Customer Service background, preferably with international exposure. Success in this role comes down to attitude — being adaptable, detail-oriented, and committed to delivering excellent support to both clients and candidates.

We’re seeking a candidate who can manage scheduling, client and candidate communications, and end-to-end recruitment coordination activities while upholding compliance and high service standards.

What’s In It For You

• Fixed Day Shift Schedule - Enjoy a consistent Monday to Friday day shift—great for maintaining work-life balance.
• Engaging Company Culture - Join a fun, supportive environment with regular team engagement activities like birthday and work anniversary celebrations, monthly events, and wellness check-ins.
• Annual Team Building Trips - We take our team bonding seriously and have recently visited Palawan and Boracay, with upcoming getaways planned.
• Comprehensive Benefits Package
• Government-mandated contributions (SSS, PhilHealth, Pag-IBIG)
• HMO coverage for you and one dependent
• 25 leave credits annually, with a cash conversion option
• Pro-rated 13th month pay
• Non-taxable allowances included
• And more

What You'll Do

• Rostering & Workforce Coordination
  • Manage and update weekly and monthly rosters in line with client requirements.
  • Monitor and update staff availability trackers to ensure optimal shift coverage.
  • Action client requests promptly, including roster changes, cancellations, and additional staffing needs.
  • Distribute confirmed rosters to clients daily and provide weekly follow-ups to confirm upcoming workforce requirements.
  • Anticipate potential shortages and proactively source or reallocate staff to ensure client coverage.
• Client & Candidate Communication
  • Act as the primary point of contact for staff regarding shift allocations, payroll queries, and system access issues.
  • Provide timely communication to candidates about bookings, shifts, and compliance requirements.
  • Build and maintain strong relationships with clients, ensuring service expectations are met or exceeded.
  • Regularly check in with clients to anticipate staffing needs and resolve issues quickly.
• Recruitment Process & Compliance
  • Source, screen, and shortlist candidates via job boards, referrals, and databases.
  • Conduct phone interviews, reference checks, and compliance verification (VEVO, licenses, certifications).
  • Collect, verify, and maintain candidate documentation to ensure compliance with client and legislative requirements.
  • Prepare candidate profiles, onboarding packs, and induction materials.
  • Coordinate and confirm interviews, site tours, and client meetings.
  • Maintain accurate and up-to-date candidate records within the Applicant Tracking System (ATS).
  • Assist with preparing for client audits by ensuring compliance records are complete and accurate.
• Team & Operational Support
  • Support the Recruitment Team Leader/Manager by providing workforce updates and reports.
  • Collaborate with colleagues to meet urgent client requirements and manage peak workload periods.
  • Suggest process improvements to enhance efficiency and candidate experience.
  • Contribute to a positive team environment by assisting junior team members when required.

What We're Looking For

• Bachelor’s degree in Business Administration, Human Resources, Psychology, Behavioural Science, or a related field.
• Minimum 6 months experience in customer service, recruitment coordination, workforce administration, or a similar role within HR, staffing, or outsourcing.
• Background across key recruitment activities such as sourcing, screening, compliance checks, and onboarding is a plus.
• Strong organisational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Confident communicator, able to coordinate effectively with candidates, staff, and clients — including stakeholders based in Australia.
• Proficient with MS Office (Word, Excel, Outlook) and comfortable using Applicant Tracking Systems (ATS) and rostering/workforce management tools (training will be provided).
• High attention to detail, accuracy, and compliance, particularly when handling rosters, staff records, and candidate documentation.
• Strong work ethic — diligent, proactive, committed, and willing to continuously learn.
• Adaptable and collaborative team player, able to step in and support colleagues during high-demand periods.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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