People Operations Coordinator

Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We began with a strong idea to create a different breed of Business Processing Outsourcing (BPO). We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge, and mastering consistency in an ever-changing world.

What We Offer: TaskUs prioritizes employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in departments such as Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and positive community impact, encourage internal mobility and professional growth, and support employees throughout their careers at TaskUs.

We are seeking a dedicated and detail-oriented individual to join our team as a People Operations Coordinator . You will support the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes. The ideal candidate will have a passion for HR and People Experience, excellent organizational skills, and a strong customer service orientation.

Responsibilities Employee Experience

• Work with the People team to deliver an empathic and customer service-focused experience for everyone at Deputy.
• Provide support to employee questions and inquiries, delivering high-level customer service and considering how we innovate and advance our People Operations backbone.

HR Administration

• Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests and maintaining personnel records.
• This role will be in a global team spanning Australia, US, UK and India, specifically delivering new hire orientation and onboarding sessions in Australia.
• Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence in Rippling, and performance reviews in Lattice.
• Manage employee data in Rippling, our HRIS, ensuring data accuracy and integrity. Ensure employee experience processes are met, e.g., referral payments and sign-on bonuses.

Systems, Automation & Reporting

• Ensure rigorous QA processes for all data entry tasks.
• Develop automation of HR processes in Rippling to eliminate manual repetitive tasks.
• Own the People Confluence space and Human Resources Google drive, ensuring documents are up-to-date and accurate.
• Keep the People Ops playbook up to date with documented processes and links.
• Manage Lattice administration including Surveys, RAD Review Cycles, and Impact Conversations via “Updates”.
• Report on people initiatives as required, including Surveys, RAD Review Cycles, and Impact Conversations.

Employee Relations

• Zendesk triage, ensuring a 24-hour response time across tickets.
• Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.
• Assist with employee relations documentation, including disciplinary actions and performance management processes.

Qualifications and Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field is desired.
• 3–5 years of experience in HR administration or a similar role.
• Knowledge of Australian employment laws and regulations.
• Strong attention to detail and excellent organizational skills.
• Proficiency in Google Suite and HRIS software; experience with Rippling or similar HRIS platforms is preferred.

Note: This role will be working remotely and on a fixed-term contract.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: TaskUs Careers at

#J-18808-Ljbffr

---