Technical Support Representative II

3 days ago

Metro Manila Philippines SupportNinja Full time

Work Set Up: at The Sactum in Quezon City Start Date: October 20, 2025 The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. What does a day in the life as a Technical Support Representative II look like? Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers Communicate technical solutions to non-technical customers in a clear and concise manner Escalate complex issues to higher-level team members as necessary Document customer interactions and technical issues in a customer relationship management (CRM) system Provide feedback on product improvements and enhancements based on customer feedback and technical issues Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Adhere to company policies and procedures Meet or exceed performance targets for related KP’s What are the required qualifications for a Technical Support Representative II? Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment SaaS basic experience Strong communication skills, both verbal and written Advanced technical troubleshooting knowledge in hardware, software, and/or systems Proficiency in using computer applications and software Experience using a CRM preferred Preferred Qualifications API Integration B2B support/exposure Ninja Perks and Benefits Full time employees Competitive compensation Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program If you are interested, you can access your instant interview here: Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #J-18808-Ljbffr

  • Technical Support Representative II

    2 weeks ago

    , Metro Manila, Philippines SupportNinja Full time

    Technical Support Representative II – Quezon City Work Set Up: at The Sactum in Quezon City Start Date: October 20, 2025 The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position uses technical knowledge to identify and...

  • Technical Support Representative II

    3 weeks ago

    , Metro Manila, Philippines SupportNinja Full time

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