Technical Support Representative II
4 weeks ago
Work Set Up: at The Sactum in Quezon City Start Date: October 20, 2025 The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. What does a day in the life as a Technical Support Representative II look like? Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers Communicate technical solutions to non-technical customers in a clear and concise manner Escalate complex issues to higher-level team members as necessary Document customer interactions and technical issues in a customer relationship management (CRM) system Provide feedback on product improvements and enhancements based on customer feedback and technical issues Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Adhere to company policies and procedures Meet or exceed performance targets for related KP’s What are the required qualifications for a Technical Support Representative II? Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment SaaS basic experience Strong communication skills, both verbal and written Advanced technical troubleshooting knowledge in hardware, software, and/or systems Proficiency in using computer applications and software Experience using a CRM preferred Preferred Qualifications API Integration B2B support/exposure Ninja Perks and Benefits Full time employees Competitive compensation Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program If you are interested, you can access your instant interview here: Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #J-18808-Ljbffr
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Technical Support Representative II
4 weeks ago
Manila, Philippines SupportNinja Full timeEquipment provision: Bring your own device (BYOD) The Technical Support Representative II will work with our customers to resolve routine and advanced technical issues as well as address general account concerns. What does a day in the life as a Technical Support Representative II look like? ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide world‑class...
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, Metro Manila, Philippines Technical Education and Skills Development Authority Full timeTechnical Education and Skills Development Specialist II POSITION: Technical Education and Skills Development Specialist II ITEM NUMBER: TESDAB-TESDS FORMER INCUMBENT: N/A OFFICE: District Office - NCR MuntiParLasTaPat SALARY: SG-16 Php 43,560.00 PERA: Php 2,000.00 Responsibilities Conduct orientation/briefing to applicant institution Check completeness of...
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Technical Support Specialist II
4 weeks ago
, Metro Manila, Philippines PartnerHero Full timeRole Details Type of Support: Omnichannel (Mix of Voice and Non Voice) Contract Duration: Full Time Training Schedule: To be Determined Work Schedule: To be Determined Work Type and Location: Hybrid, Cubao or Taguig Expected Start Date: December 4, 2025 About Us PartnerHero is now Crescendo — a stronger, bolder force in customer experience. Crescendo...
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Technical Support Engineer II
2 weeks ago
Manila, Philippines Manning Global AG Full timeDirect message the job poster from Manning Global AG Our client, an IT service management company, is searching for a Technical Support Engineer II to join their project in the Philippines . Position Title Technical Support Engineer II Position Type Full time 1 year contract Start Date ASAP Location Manila, Philippines Contact Our client’s team boasts some...
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Technical Support Engineer II
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, , Philippines Delinea Full timeTechnical Support Engineer II – Delinea Join Delinea’s Global Technical Support team and provide world‑class post‑sale support to customers and partners. Apply today to help us protect human and machine identities across the modern enterprise. About Delinea Delinea is a pioneer in securing identities through intelligent, centralized authorization....
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Technical Support Specialist II
2 weeks ago
, Metro Manila, Philippines PartnerHero Full timeRole Details Type of Support: Omnichannel (Mix of Voice and Non Voice) Contract Duration: Full Time Training Schedule: Open to shifting schedules (subject to business requirements) Work Schedule: Open to shifting schedules (subject to business requirements) Work Type and Location: Hybrid, Cubao or Taguig Expected Start Date: December 4, 2025 About Us...
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Remote Technical Support Representative
3 weeks ago
Southern Manila District, Philippines MCI Full timeJoin to apply for the Remote Technical Support Representative role at MCI . MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...
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Specialist - Technical Support
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, North Cotabato, Philippines Technical Education and Skills Development Authority Full timeTECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALIST II POSITION: TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALIST II ITEM NUMBER: TESDAB-TESDS OFFICE: TESDA XII-PO NORTH COTABATO SALARY: SG-16 (Php 43,560.00)PERA: Php 2,000.00 THE HIREE WILL BE RESPONSIBLE FOR THE FOLLOWING: 20% - Handles systems and procedures to ensure efficient EBET program...
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Remote Technical Support Representative
4 weeks ago
Manila, Philippines Marlowe Companies Inc. Full timeOverview Remote Work-at-Home | Philippines | Full-Time | Hourly MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across multiple industries. Our contact centers are powered by both on-site and remote agents to enhance customer...
