Remote Technical Support Representative

3 weeks ago

Southern Manila District, Philippines MCI Full time

Join to apply for the Remote Technical Support Representative role at MCI . MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries. We’re seeking skilled and customer‑focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. Key Responsibilities Respond to inbound technical support requests via phone, chat, or email. Diagnose and troubleshoot hardware, software, and network issues. Guide customers through step‑by‑step solutions and elevate complex issues when necessary. Document all customer interactions accurately in the system. Maintain up‑to‑date knowledge of products, services, and support procedures. Ensure customer satisfaction by providing timely and effective resolutions. Follow company protocols and security guidelines when handling sensitive information. Collaborate with internal teams to improve support processes and customer experience. Meet performance metrics including resolution time, customer satisfaction, and attendance. Qualifications & Requirements Must be 18 years or older. High school diploma or equivalent. Previous call center experience. Work‑from‑home experience. Strong command of the English language (written and spoken). Typing speed of 20+ WPM. High‑speed internet connection. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Skilled in troubleshooting and follow‑up. Able to multitask and self‑manage effectively. Excellent interpersonal skills. Additional requirements: Must be authorized to work in the country where the job is based. Must be willing to submit to level II background and/or security investigation with fingerprinting. Must be willing to submit to drug screening. Benefits & Compensation We offer a competitive compensation package based on experience and a variety of benefits: HMO coverage with dependent bonuses. Dental coverage and in‑house dental assistance. Free meal during training. Career growth and learning opportunities. Allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses. Frequent workplace disinfection and fogging. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‑site events. Social and recreation programs, rewards, raffles, recognition gifts, and treats. How to Apply To be considered, complete a full application on our company careers page, including screening questions and a brief pre‑employment test. #J-18808-Ljbffr

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