Remote Technical Support Representative

1 day ago

Manila, Philippines Marlowe Companies Inc. Full time

Overview Remote Work-at-Home | Philippines | Full-Time | Hourly MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across multiple industries. Our contact centers are powered by both on-site and remote agents to enhance customer journeys, drive scalability and reduce costs. We’re seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting for a variety of clients across industries. Role In this role, you’ll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80km of our office. What you’ll need A high-speed internet connection An appropriate, quiet work environment High language proficiency in English Work-from-home experience Must be 18 years or older High school diploma or equivalent Previous call center experience Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills Key Responsibilities Respond to inbound technical support requests via phone, chat, or email Diagnose and troubleshoot hardware, software, and network issues Guide customers through step-by-step solutions and escalate complex issues when necessary Document all customer interactions accurately in the system Maintain up-to-date knowledge of products, services, and support procedures Ensure customer satisfaction by providing timely and effective resolutions Follow company protocols and security guidelines when handling sensitive information Collaborate with internal teams to improve support processes and customer experience Meet performance metrics including resolution time, customer satisfaction, and attendance Qualifications Must be authorized to work in the country where the job is based Willing to submit up to a Level II background and/or security investigation with a fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Benefits and Compensation Compensation and benefits are competitive and tailored by geography. Starting compensation is based on experience. We offer benefits and incentives to support and reward team members, including HMO coverage, dental coverage, meals during training, career growth, allowances, bonuses, and more. Other notes This job operates in a professional office environment with standard sedentary duties. Reasonable accommodation is provided for applicants with disabilities where required by law. This description is not a contract. #J-18808-Ljbffr

  • Technical Support Representative

    1 week ago

    Manila, Philippines Teamified Full time

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way...

  • Technical Support Representative II

    15 hours ago

    Manila, National Capital Region, Philippines SupportNinja Full time ₱900,000 - ₱1,200,000 per year

    Work Setup:Permanent Remote/WAHEquipment provision:Bring your own device (BYOD)TheTechnical Support Representative IIwill work with our customers to resolve routine and advanced technical issues as well as address general account concerns.What does a day in the life as a Technical Support Representative II look like?ESSENTIAL FUNCTIONS AND...

  • Remote Technical Support Representative

    7 days ago

    Eastern Manila District, Philippines MCI Full time

    Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across multiple industries such as healthcare, retail, government, education, telecom, technology e‑commerce,...

  • Remote Bilingual Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines KeyNest Full time ₱900,000 - ₱1,200,000 per year

    Position OverviewWe're searching for a proactive Customer Support Representative who can fluently communicate in both English and Spanish to assist our growing community of hosts, guests, and partners. You'll serve as the friendly, knowledgeable voice of our company, helping customers resolve issues and understand our services through phone, email, and live...

  • Technical Support Representative II

    1 day ago

    Manila, Philippines SupportNinja Full time

    Equipment provision: Bring your own device (BYOD) The Technical Support Representative II will work with our customers to resolve routine and advanced technical issues as well as address general account concerns. What does a day in the life as a Technical Support Representative II look like? ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide world‑class...

  • Technical Support Representative

    2 weeks ago

    , Metro Manila, Philippines Asurion Full time

    Join to apply for the Technical Support Representative - Iloilo role at Asurion 1 month ago Be among the first 25 applicants Join to apply for the Technical Support Representative - Iloilo role at Asurion The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include...

  • Technical Support Representative

    1 week ago

    Manila, National Capital Region, Philippines Verifone Full time ₱250,000 - ₱500,000 per year

    Why VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Technical Support Representative

    1 week ago

    Manila, National Capital Region, Philippines Verifone Global Development Center Phils. Inc Full time ₱250,000 - ₱500,000 per year

    Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Technical Support Representative

    4 weeks ago

    , Metro Manila, Philippines Verifone Full time

    Overview Join to apply for the Technical Support Representative role at Verifone . Get AI-powered advice on this job and more exclusive features. What’s exciting about the role The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone products, software, and services through a unique blend of customer focus and...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lofty Full time ₱60,000 - ₱120,000 per year

    Job TypeFull-timeDescriptionAs aTechnical Support Representative, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.Resolve all issues sent by the client through email, call and chat.Should best resolve it with product knowledge or help...