Technical Support Engineer II

13 hours ago

Manila, Philippines Manning Global AG Full time

Direct message the job poster from Manning Global AG Our client, an IT service management company, is searching for a Technical Support Engineer II to join their project in the Philippines . Position Title Technical Support Engineer II Position Type Full time 1 year contract Start Date ASAP Location Manila, Philippines Contact Our client’s team boasts some of the most talented and experienced cyber security and data center experts in the field. They are always looking for new people to inspire and make them better. They utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Responsibilities Learning and gaining in depth experience in network security Resolving customer support cases for our worldwide enterprise customers Acting as an escalation point for operational, network teams to ensure issues are resolved Ensuring customer success while maintaining high customer satisfaction throughout all interactions Working remotely to support our customers with the ability to travel on-site when needed Qualifications Have 2+ years of relevant experience and a Bachelor’s degree in Computer Science or related field Have experience in troubleshooting and deploying software or networking equipment Be a collaborative leader with the ability to manage a team and communicate effectively Have the ability to solve complex problems in situations that demand escalations or selection of resolution paths Have ability to communicate professionally with customers and collaborate with internal stakeholders We are not looking for IT support roles; the focus is on providing technical support to large enterprises (e.g., software vendors in security/networking). Candidates with experience limited to internal teams or small organizations will not be a fit. All candidates must have hands‑on experience in the relevant technologies to successfully answer technical questions Mandatory Skillset Networking Routers Switches Troubleshooting Scripting / Automation (nice to have, but not mandatory) Providing technical support to large external enterprises/customers Seniority level Mid‑Senior level Employment type Contract Job function Information Technology and Engineering Industries IT Services and IT Consulting #J-18808-Ljbffr

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