Specialist - Technical Support
5 days ago
Join to apply for the Specialist - Technical Support role at Okada Manila Troubleshoot and resolve network issues including LAN, WAN, Wi-Fi, and VPN. Configure and maintain network hardware such as routers, switches, and firewalls. Monitor network performance and ensure network security and connectivity. Database Support Provide support for database-related issues, ensuring database performance, integrity, and security. Perform routine maintenance tasks such as backups, updates, and patching. Assist in database design, development, and optimization as required. System Support Diagnose and resolve hardware and software issues on servers, desktops, and other devices. Ensure regular maintenance and updates of operating systems and applications. Respond to and resolve technical incidents and service requests in a timely manner. Document incidents, solutions, and maintain accurate records in the incident management system. Escalate complex issues to third-level support or external vendors when necessary. Investigate and assess root causes of incidents. Customer Service Provide excellent customer service and support to all resort staff, ensuring minimal disruption to business operations. Communicate effectively with end-users to understand and resolve their technical issues. Compliance and Security Assist in implementing and maintaining security protocols to protect sensitive information. Participate in audits and provide necessary documentation as required. Assist in the planning and execution of IT projects. Collaborate with cross-functional teams to implement new technologies and upgrades. Provide technical support and expertise during project deployments. II. JOB SPECIFICATIONS Educational Requirement Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Experience Requirement Minimum of 3 years of experience in a technical support role, preferably in a casino or hospitality environment. Proven experience with basic network, database, and system administration. Skills and Attributes Leadership Skills Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Customer-focused with a strong service orientation. Technical Skills Strong knowledge of networking protocols, database management systems, and operating systems. Proficiency in troubleshooting hardware and software issues. Other Qualifications Relevant certifications such as CompTIA Network+, CCNA, Microsoft Certified Systems Administrator (MCSA), or equivalent are preferred. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Gambling Facilities and Casinos #J-18808-Ljbffr
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Technical Support Specialist
3 weeks ago
, Metro Manila, Philippines Coefficient ? Full timeJoin to apply for the Technical Support Specialist role at Coefficient Join to apply for the Technical Support Specialist role at Coefficient Coefficient is a no-code SaaS tool that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in...
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Technical Support Specialist
4 weeks ago
, Metro Manila, Philippines Tribute Technology Full timeTechnical Support Specialist At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a...
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Technical Support Specialist
2 weeks ago
, Metro Manila, Philippines PEAK6 Full timeApex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions supports clients such as Stash, Betterment, SoFi, Webull, and more than 20 million of our clients’...
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IT Technical Support Specialist
4 weeks ago
, , Philippines Logisprint Inc. Full timeAn IT Technical Support Specialist is a critical role responsible for ensuring the smooth operation of the company's technology systems. Act as the primary point of contact for users experiencing technical difficulties with hardware, software, or network issues. IT Technical Support Specialist: Essential Qualifications Experience: A minimum of one year of...
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Technical Support Specialist
5 days ago
, Metro Manila, Philippines Domain Full timeCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their...
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Technical Support Specialist
3 days ago
, Metro Manila, Philippines ClearDesk Full timeAre you tech-savvy, organized, and curious about renewable energy? Do you enjoy digging into data, solving problems, and keeping systems running smoothly behind the scenes? In this remote role, you’ll support solar operations by ensuring systems are set up correctly, monitored effectively, and well-documented. Our Story Starts with People Like You The two...
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Technical Support Specialist
4 weeks ago
, Metro Manila, Philippines Tribute Technology Full timeTechnical Support Specialist (Crystal Reports) At Tribute Technology, we make end‑of‑life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and...
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Technical Support Specialist
5 days ago
, Metro Manila, Philippines MS Shift, Inc. Full timeMS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team , you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding...
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Technical Support Specialist
2 weeks ago
, , Philippines ValueLabs Full timeTechnical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions. Responsibilities Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking. Work cross-functionally with internal teams to improve support processes, lead strategic initiatives,...
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Sales Technical Support
3 weeks ago
, Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full timeResponsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...
