Customer Support Specialist

Customer Support Specialist (US Timezone)

Posted today

Technical Support Representative will provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

Expectations :

• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Logical thinking.
• Expert knowledge in how operating systems and software works.
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.

Perks :

• Medical HMO Insurance up to 400K effective on day 1 (up to 3 dependents)
• P10,000 Worth of Medicine Reimbursement on top of the HMO
• Incentives

Qualifications :

• College Graduate with 1 year IT Experience in BPO industry
• 2 years and 5 months of IT Experience in BPO industry for College Undergraduate (Finished 4 sems)
• Excellent Communication Skills
• Amenable Work onsite

Salary : Php22,000.00 - Php35,000.00 per month

Benefits :

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Flexible shift
• Holidays
• Overtime
• Weekends

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus

Ability to commute/relocate :

• Taguig City: Reliably commute or planning to relocate before starting work (preferred)

Education :

• Bachelor\'s (preferred)

Experience :

• Technical Support Representative: 2 years (preferred)
• IT Service desk: 1 year (preferred)

Language :

• English (preferred)

Taguig, National Capital Region Ingram Micro

Posted today

Description

Ingram Micro touches 80% of the technology you use every day with focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we are the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally works independently within established procedures.
• Determines methods and procedures on new assignments. May be informal team leader.

College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.