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Technical Helpdesk Support

Taguig, National Capital Region ₱ - ₱ Y Prime@ Technology Specialists, Inc.

Posted today

Job Description

Schedule: Monday to Friday: 8:30 am to 5:30 pm | Saturday: 8:30 am to 12:00 pm

Job Responsibilities:

• Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Follow up with customers to ensure complete resolution of issues.
• Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
• Helpdesk Ticketing administration.

Qualifications:

• College Graduate of any course
• With at least a year of work experience.
• Knowledge and experience of customer service practices is an advantage.
• With good oral and written communication skills.
• Proficient in MS Office: Word, Excel, Power Point & Outlook

Job Type: Full-time

Helpdesk Support Engineer

Taguig, National Capital Region ₱ - ₱ Y IT by Design Philippines Inc.

Posted 1 day ago

Job Description

• Provide an end-user support for clients across US, EMEA, and Australia regions, in a timely manner.
• Proficient in Windows 10 desktop OS maintenance, troubleshooting, and diagnostics within a domain environment. Skilled in desktop network connectivity troubleshooting, including LAN/WAN issues and VPN support.
• Experienced in application installation and support, including Microsoft Office suite and other productivity tools.
• Solid understanding of Active Directory for user account management, group policies, and access control.
• Hands-on experience with Microsoft 365 Apps: installation, configuration, and troubleshooting across various environments.

IT Helpdesk Support

Taguig, National Capital Region ₱ - ₱ Y Prime@ Technology Specialists, Inc.

Posted today

Job Description

• Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
• Follow up with customers to ensure complete resolution of issues.
• Responds to customer inquiries to ensure customer needs are met.
• Prepare activity reports.
• Inform the management of recurring problems.
• Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
• Helpdesk Ticketing administration.

Job Qualification:

• Must have Bachelor's Degree in any field.
• With at least a year of work experience related in IT.
• Knowledge and experience of customer service practices.
• Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Outlook.
• With Data Entry Skills, Reporting Skills, Administrative Writing Skills.
• Willing to work in BGC.

Job Type: Full-time

IT Helpdesk Support

Posted today

Job Description

• The candidate must be a graduate of BS. IT, BS. Computer Science or equivalent.
• Must be willing to work onsite and willing to start ASAP
• Manage user group and computer objects in the active directory.
• Arrange existing and new computer systems and perform troubleshooting resolution on software and hardware.
• Perform troubleshooting resolution.
• Ensure that all critical equipment is in good running condition and is working properly.
• Repair/Recover hardware system from failure.
• Installation & configuration of a company's computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company's computer equipment.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Maintain weekly backup of dialer/server recordings.

Job Type: Full-time

IT Helpdesk Support- Level 1

Taguig, National Capital Region ₱ Y Stark Asia Solutions, Inc

Posted today

Job Description

As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Job Description:

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Graduate of Bachelor\'s degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role.
• Open for candidate\'s who completed 1st year in college.
• We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
• Excellent communication and customer service skills to effectively interact with end-users.

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Total Service desk experience in BPO International set-up:

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Helpdesk / IT Support (Onsite)

Taguig, National Capital Region ₱ - ₱ Y IT by Design Philippines Inc.

Posted today

Job Description

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

• Manage user onboarding/offboarding (device setup, accounts in M365, Azure AD, AD, secure decommissioning).
• Handle escalated Tier 1 and basic Tier 2 issues (network, email, login, system slowness, printers, etc.).
• Troubleshoot and maintain endpoints using PSA and RMM tools; perform basic server/M365/firewall admin tasks.
• Monitor alerts, assist with patching, antivirus checks, backups, and environment health checks.
• Document fixes, update SOPs, and support process improvements.
• Assist senior engineers in infrastructure/cloud projects and contribute to automation (e.g., PowerShell).
• Ensure security best practices are followed during account and device management.
• Proactively identify recurring issues and suggest preventive solutions.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
  • Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Technical Support

Posted 1 day ago

Job Description

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world\'s largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

Be The First To Know

About the latest Customer support specialist night shift ph time Jobsin Santa Rosa

Set Email Alert:

Job title

Location

technical support

Posted today

Job Description

Embrace the innovation with iOPEX Technologies. Join us now

We are hiring for awesome and tech-savvy Technical Support for our # team.

With at least 1 year of Technical Support experience:

Technical Support Specialist (Pre-dominantly Non-voice)

Technical Support System Specialist (Pre-dominantly Non-voice)

• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre-dominantly Non-voice)
• Technical Service Support Representative - Level 2 (Pre-dominantly Non-voice)

Job Overview:

As a technical support representative, you\'ll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

• Handle customer issues via phone calls for a technology product in home network
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements
• Draft and send email follow-ups to the customer about cases that are being handled
• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates
• Should have at least 1 year of Technical Support on a BPO set up
• Excellent oral and written communication skills
• Well versed in computer systems and navigating mobile apps
• Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems
• The ability to communicate technical information in an accessible manner to non-technical customers
• Good understanding of customer service processes, tools and best practices
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What\'s in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• HMO
• Leave credits/Leave conversions
• Uncapped annual appraisal
• 2 days off

And most importantly, you\'ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Technical Support

Posted 1 day ago

Job Description

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world\'s largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

Be The First To Know

About the latest Customer support specialist night shift ph time Jobsin Santa Rosa

Set Email Alert:

Job title

Location

technical support

Posted today

Job Description

Embrace the innovation with iOPEX Technologies. Join us now

We are hiring for awesome and tech-savvy Technical Support for our # team.

With at least 1 year of Technical Support experience:

Technical Support Specialist (Pre-dominantly Non-voice)

Technical Support System Specialist (Pre-dominantly Non-voice)

• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre-dominantly Non-voice)
• Technical Service Support Representative - Level 2 (Pre-dominantly Non-voice)

Job Overview:

As a technical support representative, you\'ll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

• Handle customer issues via phone calls for a technology product in home network
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements
• Draft and send email follow-ups to the customer about cases that are being handled
• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates
• Should have at least 1 year of Technical Support on a BPO set up
• Excellent oral and written communication skills
• Well versed in computer systems and navigating mobile apps
• Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems
• The ability to communicate technical information in an accessible manner to non-technical customers
• Good understanding of customer service processes, tools and best practices
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What\'s in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• HMO
• Leave credits/Leave conversions
• Uncapped annual appraisal
• 2 days off

And most importantly, you\'ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Technical Support

Posted 1 day ago

Job Description

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world\'s largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

Be The First To Know

Be the first to know about the latest technical support jobs.

About the latest Technical support jobs in Santa Rosa

technical support

Posted today

Job Description

Embrace the innovation with iOPEX Technologies. Join us now

We are hiring for awesome and tech-savvy Technical Support for our team.

With at least 1 year of Technical Support experience:

Technical Support Specialist (Pre-dominantly Non-voice)

Technical Support System Specialist (Pre-dominantly Non-voice)

• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre-dominantly Non-voice)
• Technical Service Support Representative - Level 2 (Pre-dominantly Non-voice)

Job Overview:

As a technical support representative, you\'ll work directly with our customers over the phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

• Handle customer issues via phone calls for a technology product in home network
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements
• Draft and send email follow-ups to the customer about cases that are being handled
• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates
• Should have at least 1 year of Technical Support on a BPO set up
• Excellent oral and written communication skills
• Well versed in computer systems and navigating mobile apps
• Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems
• The ability to communicate technical information in an accessible manner to non-technical customers
• Good understanding of customer service processes, tools and best practices
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What\'s in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• HMO
• Leave credits/Leave conversions
• Uncapped annual appraisal
• 2 days off

And most importantly, you\'ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to Yan & Krizia
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

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